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Serving Our Citizens

The Customer Care Centre provides an important link between members of the public, the Mayor, Members of Council, and City of Pickering municipal departments. Our main priority is to ensure that you, "the customer" receive prompt attention and service regarding any municipal concerns you may have.

We are here to serve you!

Question or Concern?
For any questions, concerns or service requests send us a Service Request.

Serving Our Citizens
Visit the Customer Care Centre in person, or contact our friendly staff. We will respond to you within one business day.

Language Translation
Our language translation line gives you access to an on-demand interpreter for over 100 languages, during regular business hours. Contact our Customer Care Centre for more information. 

Customer Care staff assisting someone on the telephone Live Chat Icon

After business hours?

For service requests that require immediate attention such as a stop sign down, road flooding, tree preservation or animal related emergencies, call 905.683.7575. 

CityApp graphicDownload our City App® to keep you up to date on service disruptions, news, events, and public meetings. City App® for iPhones is under development, and is currently only available for Android and Blackberry smartphones.

On-street parking infractions are not considered an urgent matter, however, if the vehicle is blocking access to your driveway; please contact Durham Region Police Services at 1.888.579.1520.

If the issue is about an immediate threat to safety please call 911 for emergency assistance.

We want to hear from you!

One of the most important measures of our success is the satisfaction of our residents. To ensure our service delivery is the best and that we consistently meet the needs of our diverse community we encourage all suggestions and feedback.

Tell us what you think:

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