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Contact(s)

City & Region Services

Information about City programs and services are shown in four main sections on our website: Living, Business, Discovering, and City Hall.

Discover Your Pickering

Customer Care LogoOur Customer Care staff want to make the process of settling into your new home as seamless as possible. Contact us with any questions or concerns.

Leisure Guide

Pickering is a family-centred, sports-friendly community that offers a wide variety of recreational activities. Visit our Family, Fun & Leisure section to explore the programs and services we offer.

Get to know your Neighbourhood Parks

Check out our Parks and Facilities listing for details on locations and amenities.

Where is City Hall Located?

See our Directions and City Hall Parking for how to find us!

Getting around your City

Pickering has an excellent public transit service, not only for residents, but also for employees and businesses.

Your Mayor and Council

Meet your Mayor and Council, and learn about how your local government works.  

Roads, Winter Control, Boulevard and Parkland Grass Cutting

Operations & Fleet Services is responsible for the repair, maintenance, and construction of roads, winter control operations, installation and maintenance of playgrounds, boulevard and parkland grass cutting, looking after green space and managing the City's municipal fleet. For any questions or concerns, please send a Service Request and a member of our Customer Care staff will respond to you within one business day.

By-law Enforcement

We have 6 Municipal Law Enforcement Officers dedicated to enforcing City By-laws. These By-laws help set standards for property maintenance and usage, which ensure property and community values are protected. Check out our By-law Guide for Residents for a brief, easy to read summary of property maintenance and usage by-laws.

Pickering Fire Services 

Our full time fire services staff operate out of 4 stations, strategically located across the City to ensure a quick, professional response to any emergency.

Discover Your Region

Region of Durham LogoThe Region of Durham is responsible for the collection and disposal of all residential waste in Pickering. This includes garbage, recycling, green bin, yard waste and large items. They are also responsible for services such as water, policing, social services, child care services and transportation.


Additional Resources

Contact information for community groups and services can be found on the Community Links page of our website or through the Information Durham website.