Pickering Public Library Prepares to Offer Curbside Pickup

Posted on Wednesday May 27, 2020

Update #16

PICKERING, ON (May 27, 2020): Pickering Public Library (PPL) is launching curbside service with a pilot beginning at the George Ashe Library starting June 1, by appointment only.

“We know that clients are eager for new library materials to read, watch and listen to, and we are excited to bring this new service online. Curbside is an example of the way we are continuously redesigning and adapting library services in order to meet the needs of the community. We are excited to implement this new service and see you all again soon at the library!” 

- Jackie Flowers
CEO/Director of Public Libraries
Pickering Public Library

Clients will be provided with instructions for scheduling an appointment for curbside service, when they receive confirmation that requested materials are ready for pickup. 

As the Library's book drops remain closed, clients are asked to hang on to loaned materials. Fines will not be incurred and due dates for materials continue to be extended.

Client and staff safety remain the Library’s top priority. For this reason, curbside service will follow the below phased timeline:

  • June 1 - Clients with existing holds housed at the George Ashe Library or Claremont Library will be notified that they can make an appointment for curbside pickup, at the George Ashe Library.
  • June 5 – The Library had to take the holds system offline during the building closure. Starting June 5, new hold requests will be accepted for materials currently stored at George Ashe Library.
  • June 25 - Clients with existing holds waiting for them at the Central Library will be notified and can make an appointment for curbside pickup, at the Central Library.
  • July 2 - New hold requests will be accepted for materials currently stored at the Central Library.

Curbside service operating hours and locations will be updated and posted online.

For client and staff safety, when attending curbside service, several measures to support physical distancing will be in place. All clients are asked to carefully follow on site signage and staff guidance.

Clients no longer wishing to pick up materials placed on hold are asked to cancel requests using their online account as soon as possible. This will expedite the availability of materials for other clients.

With over 250,000 materials in their physical collection, the Library is excited to re-start access to books, audiobooks, CDs and DVDs.

There are many ways to contact the Library. Staff are available via help@picnet.org, 905-831-6265, online chat via picnet.org, and social media (Twitter, Instagram, and Facebook).

Further news to follow about the Central Library location soon.

Please visit picnet.org/curbsideservice for details.


Media Contacts:
Jackie Flowers
CEO/Director of Public Libraries
Pickering Public Library


Pickering Public Library is an award-winning library serving 95,000 City of Pickering residents across 31,000 households with over 41,000 active library card accounts. Operating under the guidance of a Board of Directors, the library is primarily funded through municipal contributions and is comprised of three locations that provide excellence in client experience. 

The Library strives to create a connected, intelligent and successful community through innovative technology, programs, outreach, collections and services for all residents.

Staffed by over 60 permanent employees who are committed to making a difference within the community, the library lends almost 1 million items, receives over 515,000 visits, delivers programs and events for almost 28,000 attendees, provides over 33,000 research and technology assists, and provides almost 1.7 million internet sessions each year.