Questions?

Do you have a Service Request, or are you looking for information about our City programs and services?

Our Customer Care Centre staff are available to chat with you online during regular business hours (Monday - Friday from 8:30 am - 4:30 pm).

You are getting help from a real person. Please be polite. We will not answer personal questions or questions that contain offensive language. We monitor usage and reserve the right to disconnect those who display rude or inappropriate behaviour.

Be patient with us. There are 2-3 Customer Care Representatives online, but sometimes we are busy managing incoming phone calls, and in-person enquiries.  Our online chat requests are responded to in a priority sequence.  If you are unable to wait, or our service is closed, you can still ask a question, or provide feedback by leaving a message.  We will be pleased to respond to you within one business day. Thank you!

If you are having technical problems during your Live Chat session, please contact our Customer Care Centre staff.

Before using Live Chat please view our disclaimer.

Terms of Use/Disclaimer

We collect the minimum amount of information necessary to provide effective service through Live Chat. Any personal information which you choose to provide is collected by us pursuant to the Municipal Freedom of Information and Protection of Privacy Act. Your email address, if given, is not used for any other purpose, unless it is determined that a Service Request should be initiated as a result of your inquiry. Any questions related to the collection of this information should be directed to the City Clerk, One The Esplanade, Pickering, ON, L1V 6K7, 905.420.4611.