Terms & Conditions

Pickering Recreation Complex Memberships & Swim Passes

Membership cards must be used at all access points to enter designated areas or access to the facility will be refused.  Lost or stolen cards will be re-issued at a cost of $11.75.

Non-use will not be considered a reason for cancellation, extension or refund of membership.  Medical reasons and relocation are the only situations for which we accept extension or refund of membership (with appropriate paperwork).  An administration fee of $35.00 + HST will apply to cancellations (those that qualify) and all transfers of memberships.

Medical Procedure: patron must advise the City of Pickering at the beginning of a medical situation. Memberships may be put on hold with medical confirmation. *Note* Medical certificates will not be accepted following a medical situation.

Members who have children and wish to help them change must use the Family Change Rooms.  Membership Change Rooms are for adults only. 

The City reserves the right to close the facilities for construction, maintenance related functions, tournaments and/or major events.  No refunds or extensions will be issued for these closures.

The City of Pickering is not responsible for lost or stolen property. Please lock up all your valuables. 

Seasonal Memberships are for the next three consecutive calendar months and Annual Memberships are for the next twelve consecutive calendar months. 

No more than two adults (18 years of age and older) may be included on a Family Membership.  Family Memberships are restricted to immediate family only.

Personal Training or the appearance of Personal Training, Personal Coaching, or the appearance of Personal Coaching is not permitted in the Pickering Recreation Complex. For a complete copy of this policy, please contact the front desk.

Special Memberships

An active student card must be presented to validate your Student Membership purchase.  Student Memberships will not be activated without a current student card.  Students must be 18+ years to utilize the membership change room facilities.

Membership are valid for the period for which they have been purchased for, not the date the voucher is redeemed.

Swim Passes are valid during public and adult swim periods only.  Swim passes include use of the Membership Change Rooms during these periods for adults only.  Swim passes do not include guest or membership privileges.  Swim passes are valid at both the Dunbarton Pool and the Recreation Complex Pool.

Court Booking Rules and Regulations

Squash and Racquetball

Protective eyewear is mandatory for anyone utilizing the squash and racquetball courts. Squash and Racquetball members may have only one court booked in their name in prime time and only one court booked in their name during non-prime time hours during a 24-hour period.  Squash and Racquetball Daytime Members may have only two non-prime time courts booked in their name at once. Additional courts may be booked only after one of your booked courts has expired.

Tennis

Tennis members are permitted to have only one court booked per day.  Please ask for complete rules and regulations.  No ball hopper machines are allowed on the courts at any time except by permission of the head tennis professional. Courts must be paid for before use.

Pickering Museum Village Events & Season Passes

Duffins Creek Spring Fair
For all admission rates, the following apply:
No refunds, no exchanges (event runs rain or shine).  Valid only for date of purchase.  Must be validated upon arrival at Pickering Museum Village.  Check website for event times and details.

Duffins Creek Spring Fair Meal Plan
$5.50 per person
No refunds, no exchanges (event runs rain or shine).
Coupon must be validated upon arrival at Pickering Museum Village.
Valid only for date of purchase.
Includes: burger, drink, dessert (check website for menu details).

Summer Solstice 
$52.00 per person
No refunds, no exchanges (this is a rain or shine program) and is valid only for date of purchase.
Free parking available at 3550 Greenwood Road - inside gates.  Please check website for menu to ensure suitability, and to download driving directions to lower site.  Please advise Pickering Museum Village of food allergies in advance by calling 905.683.8401.

Kids in the Village (Child Admission)
$5.50 per child 
No refunds, no exchanges and valid only for date of purchase.  For current Kids in the Village crafts line-up please consult the website. Children must be accompanied by an adult - this is not a drop-off program.

Kids in the Village (Adult Admission)
$5.50 per adult
No refunds, no exchanges and valid only for date of purchase.  For current Kids in the Village crafts line-up please consult the website.  Children must be accompanied by an adult - this is not a drop-off program.

Whodunit?
For all production nights, the following apply:
No refunds, no exchanges.
Program will run regardless of rain.  Pickering Museum Village reserves the right to cancel the show in the case of severe storm. If PMV cancels the show purchasers will be contacted and a full refund will be provided.
Valid only for date of purchase.
Doors open at 5:00 pm, show begins at 5:30 pm.
Check website for menu and event details to ensure suitability.
There is no dinner provided on July 22.
Dress for the weather and uneven ground.  Walking and standing should be expected.
Please advise Pickering Museum Village of food allergies in advance by calling 905.683.8401.
Thank you for supporting the fundraising efforts of the Pickering Museum Village Foundation.  For more information on the Pickering Museum Village Foundation, please visit their website.

Harvest Suppers
$52.00 per person.
No refunds, no exchanges.  This program will run regardless of weather conditions and is valid only for date of purchase.  There is free parking available at 3550 Greenwood Road - inside gates.
Check website for menu details to ensure suitability.  Please advise Pickering Museum Village of food allergies in advance by calling 905.683.8401.

Christmas in the Village, Winter in the Woods
For all admission rates, the following apply:
No refunds, no exchanges (event runs rain, snow, or shine). Valid only for date of purchase.  Your receipt must be validated upon arrival at PMV.  Check website for event times and details.

Snack Voucher
$2.00 per person
No refunds, no exchanges (event runs rain or shine).
Valid only on a Special Event date.  Must be validated upon arrival at Pickering Museum Village
Includes: drink and sweet of choice (check website for menu details).
Check website for special event dates and hours - cannot be redeemed at dramatic events.

Christmas in the Village Meal Plan
$4.50 per person
No refunds, no exchanges (event runs rain, snow, or shine).
Valid only for event date of purchase.  Must be validated upon arrival at Pickering Museum Village.
Includes: home-made soup, bun, drink and sweet (check website for menu details).

Family Season Pass
$60.00
No refunds, no exchanges.
Pass must be validated upon arrival at Pickering Museum Village, and a card will be provided to user.
Pass expires 365 days from date validated.  Valid for 2 adults and a maximum of 5 children.
Check website for operating hours, special event dates, Kids in the Village craft line-up, and Benefits of Season Pass.

Twin Season Pass
$45.00
No refunds, no exchanges.
Expires 365 days from date validated at Pickering Museum Village.  Pass must be validated upon arrival at Pickering Museum Village, and a card will be provided to user.  Valid for 1 adult and one guest of choice.  Check website for operating hours, special event dates, Kids in the Village craft line-up, and benefits of season pass.

Pre-Teen Dance Tickets

Important information about your on-line ticket

Protect your ticket. Keep the ticket in a safe place as you would money or regular tickets.

Each Ticket is printed with a unique barcode and can only be used once - allowing only one entry. Present your printed ticket at the entrance doors before the dance for validation and admittance to the Pre-Teen Dance.

Following the validation/scanning process the barcode is instantly cancelled prohibiting re-use of ticket. Customers holding duplicate tickets will not be admitted.

Do not buy a ticket from a source other than the eStore via pickering.ca otherwise you will not be able to verify that this ticket is an original valid ticket, or an unauthorized copy.

City of Pickering is not responsible for any inconvenience caused by unauthorized duplication and reserves the right to deny admission.

City of Pickering is not responsible for any lost, stolen, misplaced, damaged or duplicate tickets. Failure to comply with the rules may result in non-admission or expulsion.

Credit Card Disputes: the City of Pickering will investigate any disputed claims,  and respond  within 7 - 10 days.

All tickets are final sale.