Pickering City Hall is open to the public. Select services will continue to be available by appointment to ensure efficient service. Please use the numbers below or the City Directory to connect with the Department you are looking for. 

We encourage you to connect with staff in advance to see if your service can be completed online or over the phone. Can't spot what you're looking for? Please call or use our live chat for general inquiries at 905.683.7575 (Monday to Friday, 8:30 am to 4:30 pm). 

Health and safety expectations when visiting City facilities

  • Sign in with security at the front entrance.
    • Here, you will be screened for COVID-19 symptoms and asked to delay your visit if you are experiencing any.
    • State your appointment time and reason (we are also accepting walk-ins at this time) 
  • Keep 2 metres (6 feet) between yourself and others.
  • Non-medical face masks are required (note, the City will not be providing masks, and we ask that you bring your own).
  • We ask you to use the hand sanitizer at the screening station, upon entry. Hand washing sinks and hand sanitizer dispensers are located throughout the building and we encourage frequent use. 

Making an appointment to visit a City facility

Pickering City Hall is open to the public. Select services will continue to be offered by appointment to ensure efficient service. Please call the numbers below, or use our City Directory to find the Department you are looking for. 

A friendly reminder that many services can be completed online and over the phone. If you can’t find what you’re looking for at pickering.ca, please call for general inquiries at 905.683.7575. 

Office of the Mayor - 905.420.4660
Council Office - 905.420.4605

Members of the public can visit City Hall and request to speak to the Mayor or their Member of Council (meetings are subject to Mayor and Councillor availability). Alternatively, residents can call to book an appointment in advance. 

Clerk’s Office - 905.420.4611

By-law Services - 905.683.7575

Animal Shelter - 905.427.0093

City Development - 905.420.4617

  • General zoning and planning inquiries
  • Purchase of planning documents and zoning by-laws
  • Maps – viewing, other  
  • Address requests
  • Committee of Adjustment inquiries
  • Submission of Committee of Adjustment applications (non-digital) and fees
  • Pick up of Committee of Adjustment Notice signs
  • Comprehensive Zoning By-law Review inquiries
  • Community cleanup supplies

Engineering Services - 905.420.4624

Pickering Public Library - 905.831.6265

  • Curbside pickup is available at the Central and George Ashe Libraries: picnet.org/curbsideservice

  • Access to computers and the printers/photocopiers is available at the Central Library: picnet.org/computeraccess

  • All library drop box locations are now accepting returns

Pickering Fire Services - 905.839.9968

  • Residential inspection
  • Industrial inspection
  • Commercial inspection
  • Complaint inspection
  • Long term care facility inspection


Status of City facilities 

View facility details: 


  • Don Beer Arena (closed) 
  • Dunbarton Indoor Pool (closed) 
  • East Shore Community Centre (closed) 
  • George Ashe Community Centre & Library (closed/Library opens September 8 - view details)
  • West Shore Community Centre (closed)
  • Dr. Nelson F. Tomlinson Centre & Claremont Library Branch (closed/Library opens September 1 - view details)
  • Whitevale Community Centre (closed)
  • Whitevale Arts & Cultural Centre (closed)
  • Greenwood Community Centre (closed)
  • Mt. Zion Community Centre (closed)