Pickering City Hall is closed to the public until further notice. Staff continue to actively monitor the situation to ensure the ongoing health and safety of both employees and members of the public. 

Connect with us Monday to Friday (8:30 am - 4:30 pm) at 905.683.7575, customercare@pickering.ca, or pickering.ca/livechat.

Please use the numbers below, or the City Directory, to connect with the Department you are looking for and to find out if your service request can be completed online or over the phone.

Can't find what you're looking for? Reach out to our Customer Care team: 

905.683.7575
customercare@pickering.ca
pickering.ca/livechat (Monday - Friday from 8:30 am - 4:30 pm)

Health and safety expectations to know when visiting a City facility

Visitors are required to sign-in with security at the front entrance.

  • As per the new Enhanced Covid-19 Vaccine Certificate System; Vaccination receipt(s) and Valid Identification required for access/participation in most city recreational services, programs, and activities.  
  • COVID-19 Screening (symptom screening) will take place before every visit/class. Please complete the COVID-19 Self Assessment, and bring it with you on the day of your visit. Copies will also be available at facilities.
  • State your appointment time and reason.
  • Keep 2 metres (6 feet) between yourself and others.
  • Non-medical face masks are required (note, the City does not provide masks, and we ask that you bring your own).
  • We ask you to use the hand sanitizer at the screening station, upon entry. Hand washing sinks and hand sanitizer dispensers are located throughout the building and we encourage frequent use.
  • Patrons will be advised that, if they have a medical exemption from wearing a mask, they must advise City staff in advance of attending the facility so we can make the necessary arrangements to serve them. 

City Services

Please see below for links to some of our frequently requested services and connect with the associated Department for more information, to book an appointment to visit City Hall, or to see if your service request can be completed online or over the phone.

View all contacts in our City Directory

Please note that we encourage any in-person payments to be made by cheque or debit.

Customer Care Centre - 905.683.7575 

Clerk’s Office - 905.420.4611 

Finance - 905.420.4634

  • Accounting
  • Supply & Services
  • Property Tax - View payment methods on our Property Taxes page

    Please note that property tax payments are still due on the due dates while City Hall is closed to the public. Payments can be made through internet banking, telephone banking or in-person banking at your financial institution. You may also mail a cheque or deposit a cheque in our outside drop box. The City also offers a pre-authorized payment plan.

By-law Services - 905.683.7575 

The below applications can be accepted by email, payment drop off in drop box (located between Central Library and Pickering City Hall), and in person. All permits will be issued by email, mail, or processed for in-person pickup. 

We encourage residents to submit concerns or issues to our Customer Care Centre and they will be assigned to an officer for investigation. 

Parking ticket payments:

  • Individuals can drop off their payment (along with their ticket) to the Municipal Administration drop box located outside of Pickering City Hall, make a payment in person, or pay online.
  • Residents can request parking ticket reviews or further information by emailing bylaw@pickering.ca.

Engineering Services - 905.420.4624 

Pickering Public Library - 905.831.6265

Our public libraries are open with limited capacity. Clients can now access holds, collections, work and study space, public computers, photocopying, and printing at all Pickering Public Library locations. Public computer access is on a first come, first served basis and limited capacity is site specific. Clients will need their library card to log into the computers.

Visit pickeringlibrary.ca for the latest information.

Animal Services - 905.683.7575

Staff will be available to respond to issues relating to violations of the City's By-laws, including but not limited to dog bites, found dogs, and sick or injured wildlife that are contained for pick up. 

The animal shelter is currently booking appointments to view animals for adoption, upon completion of an online adoption application form.  Pets currently up for adoption can be viewed online or seen at our satellite adoption site located at PetSmart (1899 Brock Rd). Appointments will be made for dropping off donations, purchasing a pet licence or to claim a lost pet. 

Animal Shelter - 905.427.0093

Public Works - 905.683.7575

Staff are prepared with equipment and supplies to respond to winter events and keep roads and sidewalks clear of snow and ice. Residents are asked to continue to report any problems to our Customer Care Centre. Staff will review all issues reported and address where appropriate.

Planning Services - 905.420.4617

All Open Houses, Public Meetings, Committee Meetings and Council Meetings continue to be conducted electronically. All pre-consultation meetings are being conducted electronically until further notice. Please submit development applications, including applications to the Committee of Adjustment for a minor variance to the zoning by-law, electronically. We are continuing to process development applications, receive and respond to comments and questions either by email or telephone, conduct electronic meetings with individuals/applicants/residents, and are reviewing and preparing reports to Committees of Council and Council. Meetings of the Advisory Committees of Council, Committees of Council, and Council are streamed live on Pickering’s YouTube Channel. Many open house and public meetings are also streamed live. These streaming videos can also be viewed after the meetings are held. View Meeting Calendar

Film permits are also processed electronically.

For any questions regarding planning processes, or to make arrangements to submit an application, please contact us by phone at 905.420.4617 or by email at citydev@pickering.ca.

Building Services - 905.420.4631

Building Services is still working to process permits and conduct inspections.

New Building Permit applications continue to be reviewed and processed electronically.

For information on submitting new applications for Building Permits, or to enquire about your current Building Permit contact a Building Services Clerk.

Mandatory inspections for issued building permits are still required, however current Emergency Orders may prevent us from being able to inspect certain types of construction projects.  For more information please review our Building Permits webpage, contact Building Services staff at 905 420 4631, or email us at binspections@pickering.ca. Inspections can be booked using our online Request for Inspection form at: https://forms.pickering.ca/Forms/CDD-Inspection-Request

T. 905.420.4631

Status of City facilities

Following the Province of Ontario's order to move into a modified Step Two of the Roadmap to Reopen, all public City recreation facilities including arenas, Dunbarton Indoor Pool, Pickering Museum Village and Chestnut Hill Developments Recreation Complex will be closed as of Wednesday, January 5, 2022 until January 26, 2022 or further notice. Reopening dates will be dependent upon direction from the Province. Public Libraries will remain open at 50% capacity. 

Facility details: 

  • Pickering City Hall - closed to the public until further notice. Staff remain available to serve residents virtually during the regular business hours of Monday to Friday, 8:30 am to 4:30 pm.
  • Pickering Public Library - open with limited capacity. Visit pickeringlibrary.ca for the latest information.
  • Pickering Animal Shelter - open for service by appointment only.
  • Pickering Museum Village - closed as of Wednesday, January 5, 2022.
  • Chestnut Hill Developments Recreation Complex & Arena
    • Closed to the public as of Wednesday, January 5, 2022. This includes arenas and meeting spaces. Stay tuned at pickering.ca/fit for details on virtual fitness programs, membership and pass fee information, and more. 
    • Physiotherapy Clinic & Wellness Spa - open
    • Please note that the facility will open to the public as a warming centre when needed, and proof of vaccination status will not be required. 
  • Don Beer Arena - closed as of Wednesday, January 5, 2022
  • Dunbarton Indoor Pool - closed as of Wednesday, January 5, 2022
  • East Shore Community Centre - closed as of Wednesday, January 5, 2022
  • George Ashe Community Centre & Library 
    • Library - open with limited capacity - view details
    • Community Centre - closed as of Wednesday, January 5, 2022
  • West Shore Community Centre - closed as of Wednesday, January 5, 2022. The Centre will allow continued access for Gingerbread Nursery.
  • Dr. Nelson F. Tomlinson Community Centre & Claremont Library Branch  
    • Library is open with limited capacity - view details
    • Community Centre - closed as of Wednesday, January 5, 2022
  • Whitevale Community Centre - closed as of Wednesday, January 5, 2022
  • Whitevale Arts & Cultural Centre - closed as of Wednesday, January 5, 2022
  • Greenwood Community Centre - closed as of Wednesday, January 5, 2022
  • Mt. Zion Community Centre - closed as of Wednesday, January 5, 2022
  • Brougham Hall - closed as of Wednesday, January 5, 2022
  • Pickering Operations Centre - staffed but closed to the public