As of Monday, November 23, 2020, Pickering City Hall will be open for service by appointment only, and will not be accepting walk-in visitors.

Please use the numbers below or the City Directory to connect with the Department you are looking for. 

Can't find what you're looking for? Reach out to our Customer Care team: 

905.683.7575
customercare@pickering.ca
pickering.ca/livechat (Monday - Friday from 8:30 am - 4:30 pm)

We encourage you to connect with staff in advance to see if your service can be completed online or over the phone. 

Health and safety expectations when visiting City facilities

  • Sign in with security at the front entrance.
    • Here, you will be screened for COVID-19 symptoms and asked to delay your visit if you are experiencing any. Please complete the COVID-19 Self Assessment, and bring it with you on the day of your visit. Copies will also be available at facilities. 
    • State your appointment time and reason 
  • Keep 2 metres (6 feet) between yourself and others.
  • Non-medical face masks are required (note, the City will not be providing masks, and we ask that you bring your own).
  • We ask you to use the hand sanitizer at the screening station, upon entry. Hand washing sinks and hand sanitizer dispensers are located throughout the building and we encourage frequent use. 
  • Patrons will be advised that, if they have a medical exemption from wearing a mask, they must advise City staff in advance of attending the facility so we can make the necessary arrangements to serve them.

Making an appointment to visit Pickering City Hall

As of Monday, November 23, 2020, Pickering City Hall will be open for service by appointment only, and will not be accepting walk-in visitors. Please call the numbers below, or use our City Directory to find the Department you are looking for. 

A friendly reminder that many services can be completed online and over the phone. If you can’t find what you’re looking for at pickering.ca, please call for general inquiries at 905.683.7575. 

Office of the Mayor - 905.420.4600
Council Office - 905.420.4605

Request to speak to the Mayor or your Member of Council (meetings are subject to Mayor and Councillor availability).

Corporate Services 

  • Clerk's Office - 905.420.4611
  • By-law Enforcement - 905.683.7575
  • Animal Services - 905.427.0093

City Development - 905.420.4617

  • Building Permits
  • Film Permits 
  • Planning & Design 

Economic Development & Strategic Projects - 905.420.4625

Engineering Services - 905.420.4624

  • Development Services 
  • Capital Projects & Infrastructure 

Finance - 905.420.4634

  • Accounting
  • Supply & Services 
  • Property Tax

Human Resources - 905.420.4627

Questions? Contact Customer Care

905.683.7575
customercare@pickering.ca
pickering.ca/LiveChat

Status of City facilities 

View facility details: 

  • Pickering City Hall (open for appointments only, beginning Nov. 23)
  • The Pickering Public Library is open for limited service and offering curbside service at all locations. Visit pickeringlibrary.ca for the latest information.

  • Pickering Animal Shelter (open for appointments only)
  • Pickering Museum Village (open for pre-booked programs/tours)
  • Pickering Operations Centre (staffed, but closed to the public)
  • Brougham Hall (closed)
  • Chestnut Hill Developments Recreation Complex & Arena (open for limited services by reservation only)
  • Don Beer Arena (open for limited use) 
  • Dunbarton Indoor Pool (open for limited use only)
  • East Shore Community Centre (open for limited use by registered program participants only) 
  • George Ashe Community Centre & Library (community centre open for limited use by registered program participants only) (Library open - view details)
  • West Shore Community Centre (open for limited use by registered program participants only)
  • Dr. Nelson F. Tomlinson Centre & Claremont Library Branch (community centre closed/Library open - view details)
  • Whitevale Community Centre (closed)
  • Whitevale Arts & Cultural Centre (closed)
  • Greenwood Community Centre (closed)
  • Mt. Zion Community Centre (closed)