The City of Pickering entered a province-wide shutdown at 12:01 am on Saturday, December 26, 2020.

January 12, 2021: Ontario Declares Second Provincial Emergency to Address COVID-19 Crisis and Save Lives. Visit Ontario.ca to learn about the enhanced public health and workplace safety measures.

The City will be suspending all in-person service appointments for Pickering City Hall, effective January 14, 2021. Staff remain available to serve residents virtually during the regular business hours of Monday to Friday, 8:30 am to 4:30 pm.

Please use the numbers below, or the City Directory, to connect with the Department you are looking for and to find out if your service request can be completed online or over the phone.

Can't find what you're looking for? Reach out to our Customer Care team: 

905.683.7575
customercare@pickering.ca
pickering.ca/livechat (Monday - Friday from 8:30 am - 4:30 pm)

City Services

Please see below for links to some of our frequently requested services and connect with the associated Department for more information, or to see if your service request can be completed online or over the phone.

View all contacts in our City Directory

Please note that when facilities reopen, any in-person payments should be made by cheque or debit.

Customer Care Centre - 905.683.7575 

Clerk’s Office - 905.420.4611 

Finance - 905.420.4634

  • Accounting
  • Supply & Services 
  • Property Tax (Please note that any in-person payments should be made by cheque or debit)

By-law Services - 905.683.7575 

The below applications can be accepted by email, payment drop off in drop box (located between Central Library and Pickering City Hall), and permits will be issued by email, mail, or by appointment for pickup.

Staff will only be responding to by-law complaints where it is deemed to be an immediate public health or safety concern. We encourage residents to submit concerns or issues to our Customer Care Centre and they will be addressed as soon as it is safe and feasible to do so. 

Parking ticket payments:

  • Individuals can drop off their payment (along with their ticket) to the Municipal Administration drop box located outside of Pickering City Hall or pay online.
  • Residents can request parking ticket reviews or further information by emailing bylaw@pickering.ca.

Engineering Services - 905.420.4624 

Pickering Public Library - 905.831.6265

The Pickering Public Library is closed to the public but open for curbside service. Visit pickeringlibrary.ca for the latest information.

Animal Services - 905.683.7575

Staff will be available to respond to issues relating to dog bites, found dogs, and sick or injured wildlife that are contained for pick up. Officers will not be addressing non-essential issues at this time.

Although the animal shelter is closed to the public, staff are continuing to go in on a daily basis to feed, clean, and exercise all animals in our care.  Pets currently up for adoption can be viewed online. If you have lost a pet and it is at our shelter, please call Customer Care and arrangements will be made to claim your pet.

Animal Shelter - 905.427.0093

Public Works - 905.683.7575

Public Works will continue to respond to any winter events. Roads maintenance staff will continue to repair potholes, signage, and grade gravel roads. Parks Maintenance staff will continue with roadside and parks garbage pickup. Residents are asked to continue to report any problems to our Customer Care Centre. Staff will review all issues reported and address where appropriate.

Economic Development & Strategic Projects - 905.420.4625 

The officiating of all grand openings is postponed until further notice. 

Staff are available to assist residents and businesses by email or telephone during the regular business hours of Monday to Friday, 8:30 am to 4:30 pm

T. 905.420.4625
invest@pickering.ca 

View business supports page.

Council Office - 905.420.4605

Flag raising ceremonies have been postponed until further notice. 

Staff are available by email or telephone during the regular business hours of Monday to Friday, 8:30 am to 4:30 pm.

T. 905.420.4605
council@pickering.ca 

Planning Services - 905.420.4617

All Open Houses, Public Meetings, Committee Meetings and Council Meetings continue to be conducted electronically. This includes the Executive Committee, Planning & Development Committee, Committee of Adjustment, the Heritage Advisory Committee, the Accessibility Advisory Committee and the Site Plan Advisory Committee. All pre-consultation meetings are being conducted electronically until further notice. Please submit development applications, including applications to the Committee of Adjustment for a minor variance to the zoning by-law, electronically. We are continuing to process development applications, receive and respond to comments and questions either by email or telephone, conduct electronic meetings with individuals/applicants/residents, and are reviewing and preparing reports to Committees of Council and Council. Meetings of the Advisory Committees of Council, Committees of Council, and Council are streamed live on Pickering’s YouTube Channel. Many open house and public meetings are also streamed live. These streaming videos can also be viewed after the meetings are held. View Meeting Calendar

Film permits are also processed electronically.

For any questions regarding planning processes, or to make arrangements to submit an application, please contact us by phone at 905.420.4617 or by email at citydev@pickering.ca.

Building Services - 905.420.4631

Building Services is still working to process permits and conduct inspections.

New Building Permit applications continue to be reviewed and processed electronically.

For information on submitting new applications for Building Permits, or to enquire about your current Building Permit contact a Building Services Clerk.

Mandatory inspections for issued building permits are still required. Inspections for issued permits will generally be limited to unoccupied buildings and spaces only, however accommodations may be available for occupied buildings. Please contact Building Services staff for details. For inspections either call 905 420 4631, email binspections@pickering.ca, or use the online form located at: https://forms.pickering.ca/Forms/CDD-Inspection-Request

T. 905.420.4631

Status of City facilities

View facility details: 

  • Pickering City Hall - The City will be suspending all in-person service appointments for Pickering City Hall, effective January 14, 2021. Staff remain available to serve residents virtually during the regular business hours of Monday to Friday, 8:30 am to 4:30 pm.
  • The Pickering Public Library - closed, but available for curbside service. Visit pickeringlibrary.ca for the Library’s digital services and latest information.
  • Pickering Animal Shelter - staffed but closed to the public
  • Pickering Museum Village - closed
  • Pickering Operations Centre - staffed but closed to the public
  • Brougham Hall (closed)
  • Chestnut Hill Developments Recreation Complex & Arena - closed 
  • Don Beer Arena - staffed, but closed to the public 
  • Dunbarton Indoor Pool - staffed but closed to the public
  • East Shore Community Centre - staffed, but closed to the public 
  • George Ashe Community Centre & Library (Community Centre closed/Library open for curbside pickup only - view details)
  • West Shore Community Centre - staffed but closed to the public
  • Dr. Nelson F. Tomlinson Centre & Claremont Library Branch (Community Centre closed/Library available for curbside pickup only - view details)
  • Whitevale Community Centre (closed)
  • Whitevale Arts & Cultural Centre (closed)
  • Greenwood Community Centre (closed)
  • Mt. Zion Community Centre (closed)