Ontario has enacted a Provincial Emergency and Stay-at-Home Order - Effective Thursday, April 8, 2021 at 12:01 a.m., the government is issuing a province-wide Stay-at-Home order requiring everyone to remain at home except for essential purposes. 

Pickering City Hall is currently closed to the public. Staff remain available to serve residents virtually during the regular business hours of Monday to Friday, 8:30 am to 4:30 pm.

Please use the numbers below, or the City Directory, to connect with the Department you are looking for and to find out if your service request can be completed online or over the phone.

Can't find what you're looking for? Reach out to our Customer Care team: 

pickering.ca/livechat (Monday - Friday from 8:30 am - 4:30 pm)

Health and safety expectations to know when City facilities re-open

  • Sign in with security at the front entrance.
    • Here, you will be screened for COVID-19 symptoms and asked to delay your visit if you are experiencing any. Please complete the COVID-19 Self Assessment, and bring it with you on the day of your visit. Copies will also be available at facilities.
    • State your appointment time and reason.
  • Keep 2 metres (6 feet) between yourself and others.
  • Non-medical face masks are required (note, the City will not be providing masks, and we ask that you bring your own).
  • We ask you to use the hand sanitizer at the screening station, upon entry. Hand washing sinks and hand sanitizer dispensers are located throughout the building and we encourage frequent use.
  • Patrons will be advised that, if they have a medical exemption from wearing a mask, they must advise City staff in advance of attending the facility so we can make the necessary arrangements to serve them. 

City Services

Please see below for links to some of our frequently requested services and connect with the associated Department for more information, or to see if your service request can be completed online or over the phone.

View all contacts in our City Directory

Please note that when facilities reopen, any in-person payments should be made by cheque or debit.

Customer Care Centre - 905.683.7575 

Clerk’s Office - 905.420.4611 

Finance - 905.420.4634

By-law Services - 905.683.7575 

The below applications can be accepted by email, payment drop off in drop box (located between Central Library and Pickering City Hall), and permits will be issued by email or mail.

Staff will only be responding to by-law complaints where it is deemed to be an immediate public health or safety concern. We encourage residents to submit concerns or issues to our Customer Care Centre and they will be addressed as soon as it is safe and feasible to do so. 

Parking ticket payments:

  • Individuals can drop off their payment (along with their ticket) to the Municipal Administration drop box located outside of Pickering City Hall or pay online.
  • Residents can request parking ticket reviews or further information by emailing bylaw@pickering.ca.

Engineering Services - 905.420.4624 

Pickering Public Library - 905.831.6265

The Pickering Public Library is open for Curbside Service only. Browsing and study spaces will not be available. Visit pickeringlibrary.ca for the latest information.

Animal Services - 905.683.7575

Staff will be available to respond to issues relating to dog bites, found dogs, and sick or injured wildlife that are contained for pick up. Officers will not be addressing non-essential issues at this time.

Although the animal shelter is closed to the public, staff are continuing to go in on a daily basis to feed, clean, and exercise all animals in our care.  Pets currently up for adoption can be viewed online. If you have lost a pet and it is at our shelter, please call Customer Care and arrangements will be made to claim your pet.

Animal Shelter - 905.427.0093

Public Works - 905.683.7575

Staff will continue with spring cleanup efforts. Roads maintenance staff will continue to repair potholes, signage, and grade gravel roads. Parks Maintenance staff will continue with roadside and parks garbage pickup. Residents are asked to continue to report any problems to our Customer Care Centre. Staff will review all issues reported and address where appropriate.

Economic Development & Strategic Projects - 905.420.4625 

The officiating of all grand openings is postponed until further notice. 

Staff are available to assist residents and businesses by email or telephone during the regular business hours of Monday to Friday, 8:30 am to 4:30 pm

T. 905.420.4625

View business supports page.

Council Office - 905.420.4605

Flag raising ceremonies have been postponed until further notice. 

Staff are available by email or telephone during the regular business hours of Monday to Friday, 8:30 am to 4:30 pm.

T. 905.420.4605

Planning Services - 905.420.4617

All Open Houses, Public Meetings, Committee Meetings and Council Meetings continue to be conducted electronically. This includes the Executive Committee, Planning & Development Committee, Committee of Adjustment, the Heritage Advisory Committee, the Accessibility Advisory Committee and the Site Plan Advisory Committee. All pre-consultation meetings are being conducted electronically until further notice. Please submit development applications, including applications to the Committee of Adjustment for a minor variance to the zoning by-law, electronically. We are continuing to process development applications, receive and respond to comments and questions either by email or telephone, conduct electronic meetings with individuals/applicants/residents, and are reviewing and preparing reports to Committees of Council and Council. Meetings of the Advisory Committees of Council, Committees of Council, and Council are streamed live on Pickering’s YouTube Channel. Many open house and public meetings are also streamed live. These streaming videos can also be viewed after the meetings are held. View Meeting Calendar

Film permits are also processed electronically.

For any questions regarding planning processes, or to make arrangements to submit an application, please contact us by phone at 905.420.4617 or by email at citydev@pickering.ca.

Building Services - 905.420.4631

Building Services is still working to process permits and conduct inspections.

New Building Permit applications continue to be reviewed and processed electronically.

For information on submitting new applications for Building Permits, or to enquire about your current Building Permit contact a Building Services Clerk.

Mandatory inspections for issued building permits are still required, however current Emergency Orders may prevent us from being able to inspect certain types of construction projects.  For more information please review our Building Permits webpage, contact Building Services staff at 905 420 4631, or email us at binspections@pickering.ca. Inspections can be booked using our online Request for Inspection form at: https://forms.pickering.ca/Forms/CDD-Inspection-Request

T. 905.420.4631

Status of City facilities

View facility details: 

  • Pickering City Hall - Currently closed to the public. Staff are available to serve residents virtually during the regular business hours of Monday to Friday, 8:30 am to 4:30 pm.
  • Pickering Public Library - The Pickering Public Library is open for curbside service only. Browsing and study spaces will not be available. Visit pickeringlibrary.ca for the latest information.
  • Pickering Animal Shelter - staffed but closed to the public
  • Pickering Museum Village - closed
  • Pickering Operations Centre - staffed but closed to the public
  • Brougham Hall (closed)
  • Chestnut Hill Developments Recreation Complex & Arena - Closed, effective April 3. Physiotherapy Clinic remains open, and arena remains open for Vaccination Clinic purposes only. 
  • Don Beer Arena - staffed, but closed to the public 
  • Dunbarton Indoor Pool - staffed but closed to the public
  • East Shore Community Centre - staffed, but closed to the public 
  • George Ashe Community Centre & Library (Community Centre closed/Library available for curbside service only - view details)
  • West Shore Community Centre - staffed but closed to the public (Daycare remains operational)
  • Dr. Nelson F. Tomlinson Centre & Claremont Library Branch (Community Centre closed/Library available for curbside service only - view details)
  • Whitevale Community Centre (closed)
  • Whitevale Arts & Cultural Centre (closed)
  • Greenwood Community Centre (closed)
  • Mt. Zion Community Centre (closed)