Pickering City Hall is open for in-person service. Staff also remain available to serve residents virtually during the regular business hours of Monday to Friday, 8:30 am to 4:30 pm. 

Connect with us Monday to Friday (8:30 am - 4:30 pm) at 905.683.7575, customercare@pickering.ca, or pickering.ca/livechat.

Please use the numbers below, or the City Directory, to connect with the Department you are looking for and to find out if your service request can be completed online or over the phone.

Can't find what you're looking for? Reach out to our Customer Care team: 

905.683.7575
customercare@pickering.ca
pickering.ca/livechat (Monday - Friday from 8:30 am - 4:30 pm)

Health and safety expectations to know when visiting a City facility
  • Sign in with security at the front entrance.
    • Here, you will be screened for COVID-19 symptoms and asked to delay your visit if you are experiencing any. Please complete the COVID-19 Self Assessment, and bring it with you on the day of your visit. Copies will also be available at facilities.
    • State your appointment time and reason.
  • Keep 2 metres (6 feet) between yourself and others.
  • Non-medical face masks are required (note, the City will not be providing masks, and we ask that you bring your own).
  • We ask you to use the hand sanitizer at the screening station, upon entry. Hand washing sinks and hand sanitizer dispensers are located throughout the building and we encourage frequent use.
  • Patrons will be advised that, if they have a medical exemption from wearing a mask, they must advise City staff in advance of attending the facility so we can make the necessary arrangements to serve them. 

City Services

Please see below for links to some of our frequently requested services and connect with the associated Department for more information, or to see if your service request can be completed online or over the phone.

View all contacts in our City Directory. 

Please note that we encourage any in-person payments to be made by cheque or debit.

Customer Care Centre - 905.683.7575 

Clerk’s Office - 905.420.4611 

Finance - 905.420.4634

By-law Services - 905.683.7575 

The below applications can be accepted by email, payment drop off in drop box (located between Central Library and Pickering City Hall), and in person. All permits will be issued by email, mail, or processed for in-person pickup. 

 We encourage residents to submit concerns or issues to our Customer Care Centre and they will be assigned to an officer for investigation. 

Parking ticket payments:

  • Individuals can drop off their payment (along with their ticket) to the Municipal Administration drop box located outside of Pickering City Hall, make a payment in person, or pay online.
  • Residents can request parking ticket reviews or further information by emailing bylaw@pickering.ca.

Engineering Services - 905.420.4624 

Pickering Public Library - 905.831.6265

Our public libraries are open with limited capacity. Clients can now access holds, collections, work and study space, public computers, photocopying, and printing at all Pickering Public Library locations. Public computer access is on a first come, first served basis and limited capacity is site specific. Clients will need their library card to log into the computers.

Visit pickeringlibrary.ca for the latest information.

Animal Services - 905.683.7575

Staff will be available to respond to issues relating to violations of the City's By-laws, including but not limited to dog bites, found dogs, and sick or injured wildlife that are contained for pick up. 

The animal shelter is currently booking appointments to view animals for adoption, upon completion of an online adoption application form.  Pets currently up for adoption can be viewed online or seen at our satellite adoption site located at PetSmart (1899 Brock Rd). Appointments will be made for dropping off donations, purchasing a pet licence or to claim a lost pet. 

Animal Shelter - 905.427.0093

Public Works - 905.683.7575

Staff will continue with spring cleanup efforts. Roads maintenance staff will continue to repair potholes, signage, and grade gravel roads. Parks Maintenance staff will continue with roadside and parks garbage pickup. Residents are asked to continue to report any problems to our Customer Care Centre. Staff will review all issues reported and address where appropriate.

Planning Services - 905.420.4617

All Open Houses, Public Meetings, Committee Meetings and Council Meetings continue to be conducted electronically. This includes the Executive Committee, Planning & Development Committee, Committee of Adjustment, the Heritage Advisory Committee, the Accessibility Advisory Committee and the Site Plan Advisory Committee. All pre-consultation meetings are being conducted electronically until further notice. Please submit development applications, including applications to the Committee of Adjustment for a minor variance to the zoning by-law, electronically. We are continuing to process development applications, receive and respond to comments and questions either by email or telephone, conduct electronic meetings with individuals/applicants/residents, and are reviewing and preparing reports to Committees of Council and Council. Meetings of the Advisory Committees of Council, Committees of Council, and Council are streamed live on Pickering’s YouTube Channel. Many open house and public meetings are also streamed live. These streaming videos can also be viewed after the meetings are held. View Meeting Calendar. 

Film permits are also processed electronically.

For any questions regarding planning processes, or to make arrangements to submit an application, please contact us by phone at 905.420.4617 or by email at citydev@pickering.ca.

Building Services - 905.420.4631

Building Services is still working to process permits and conduct inspections.

New Building Permit applications continue to be reviewed and processed electronically.

For information on submitting new applications for Building Permits, or to enquire about your current Building Permit contact a Building Services Clerk.

Mandatory inspections for issued building permits are still required, however current Emergency Orders may prevent us from being able to inspect certain types of construction projects.  For more information please review our Building Permits webpage, contact Building Services staff at 905 420 4631, or email us at binspections@pickering.ca. Inspections can be booked using our online Request for Inspection form at: https://forms.pickering.ca/Forms/CDD-Inspection-Request

T. 905.420.4631

Status of City facilities

View facility details: 

  • Pickering City Hall - open for in-person service. Staff also remain available to serve residents virtually during the regular business hours of Monday to Friday, 8:30 am to 4:30 pm.
  • Pickering Public Library - open with limited capacity. Clients can access holds, collections, work and study space, public computers, photocopying, and printing at all Pickering Public Library locations. Public computer access is on a first come, first served basis and limited capacity is site specific. Clients will need their library card to log into the computers.
    Visit pickeringlibrary.ca for the latest information.
  • Pickering Animal Shelter - staffed but closed to the public
  • Pickering Museum Village - small group experiences and programming will continue. Small group onsite programs will continue - pre-paid tickets are required. 
  • Chestnut Hill Developments Recreation Complex & Arena 
    • Exercise areas in the east and west salon - reopening July 19, by appointment
    • Squash courts and fitness studio - reopening July 19, by appointment. Temporarily accessible from outdoor access only. Washroom access may temporarily require exterior travel due to ongoing renovations.  
    • Physiotherapy Clinic & Wellness Spa - open
    • Arena - open for Vaccination Clinic purposes only 
    • Meeting rooms - reopening July 19, for booking only (occupancy limits apply) 
    • Virtual and outdoor fitness classes continue
  • Don Beer Arena - open to camps only 
  • Dunbarton Indoor Pool - reopening July 19 by appointment or pre-registration
  • East Shore Community Centre - reopening to the public on July 16, occupancy limits apply. 
    • Lawn bowling will continue with current capacity limits and distance requirements - maximum of 25 people per green will remain 
    • Seniors' programming will resume July 19, with limited capacity
  • George Ashe Community Centre & Library (Library available at 25 percent capacity - view details and Community Centre reopening to the public on July 19, with limited capacity. Seniors' programming will resume July 19
  • West Shore Community Centre - reopening to the public July 16 by bookings/program registration, occupancy limits apply
  • Dr. Nelson F. Tomlinson Centre & Claremont Library Branch - reopening to the public on July 16, occupancy limits and limited operating hours apply
  • Whitevale Community Centre (reopening as of July 16)
  • Whitevale Arts & Cultural Centre (reopening as of July 16)
  • Greenwood Community Centre (reopening as of July 16)
  • Pickering Operations Centre - staffed but closed to the public
  • Mt. Zion Community Centre (remains closed)
  • Brougham Hall (remains closed)