Pickering City Hall is currently open to the public. Staff are actively monitoring the situation to ensure the ongoing health and safety of both employees and members of the public. 

Connect with us Monday to Friday (8:30 am - 4:30 pm) at 905.683.7575, customercare@pickering.ca, or pickering.ca/livechat.

Please use the numbers below, or the City Directory, to connect with the Department you are looking for and to find out if your service request can be completed online or over the phone.

Can't find what you're looking for? Reach out to our Customer Care team: 

pickering.ca/livechat (Monday - Friday from 8:30 am - 4:30 pm)

Health and safety expectations to know when visiting a City facility

  • Effective March 21, 2022 staff and visitors are no longer required to wear masks while in a City facility. Those who wish to wear a mask are welcome to do so and we ask everyone to remain considerate and respectful of the personal protective choices of others. 
  • Passive symptom screening for facility entry will no longer be required as of March 21, 2022. 
  • Hand washing sinks and hand sanitizer dispensers are located throughout the building and we encourage frequent use.
  • As per public health guidelines, please remain vigilant and stay home when sick. 

City Services

Please see below for links to some of our frequently requested services and connect with the associated Department for more information, to book an appointment to visit City Hall, or to see if your service request can be completed online or over the phone.

View all contacts in our City Directory

Please note that we encourage any in-person payments to be made by cheque or debit.

Customer Care Centre - 905.683.7575 

Clerk’s Office - 905.420.4611 

Finance - 905.420.4634

  • Accounting
  • Supply & Services
  • Property Tax - View payment methods on our Property Taxes page

    Please note that property tax payments are still due on the due dates even if City Hall is closed to the public. Payments can be made through internet banking, telephone banking or in-person banking at your financial institution. You may also mail a cheque or deposit a cheque in our outside drop box. The City also offers a pre-authorized payment plan.

By-law Services - 905.683.7575 

The below applications can be accepted by email, payment drop off in drop box (located between Central Library and Pickering City Hall), and in person. All permits will be issued by email, mail, or processed for in-person pickup. 

We encourage residents to submit concerns or issues to our Customer Care Centre and they will be assigned to an officer for investigation. 

Parking ticket payments:

  • Individuals can drop off their payment (along with their ticket) to the Municipal Administration drop box located outside of Pickering City Hall, make a payment in person, or pay online.
  • Residents can request parking ticket reviews or further information by emailing bylaw@pickering.ca.

Engineering Services - 905.420.4624 

Pickering Public Library - 905.831.6265

Clients can now access holds, collections, work and study space, public computers, photocopying, and printing at all Pickering Public Library locations. 

Visit pickeringlibrary.ca for the latest information.

Animal Services - 905.683.7575

Staff will be available to respond to issues relating to violations of the City's By-laws, including but not limited to dog bites, found dogs, and sick or injured wildlife that are contained for pick up. 

The animal shelter is currently booking appointments to view animals for adoption, upon completion of an online adoption application form.  Pets currently up for adoption can be viewed online or seen at our satellite adoption site located at PetSmart (1899 Brock Rd). Appointments will be made for dropping off donations, purchasing a pet licence or to claim a lost pet. 

Animal Shelter - 905.427.0093

Public Works - 905.683.7575

Staff are prepared with equipment and supplies to respond to winter events and keep roads and sidewalks clear of snow and ice. Residents are asked to continue to report any problems to our Customer Care Centre. Staff will review all issues reported and address where appropriate.

Planning Services - 905.420.4617

All Open Houses, Public Meetings, Committee Meetings and Council Meetings continue to be conducted electronically. All pre-consultation meetings are being conducted electronically until further notice. Please submit development applications, including applications to the Committee of Adjustment for a minor variance to the zoning by-law, electronically. We are continuing to process development applications, receive and respond to comments and questions either by email or telephone, conduct electronic meetings with individuals/applicants/residents, and are reviewing and preparing reports to Committees of Council and Council. Meetings of the Advisory Committees of Council, Committees of Council, and Council are streamed live on Pickering’s YouTube Channel. Many open house and public meetings are also streamed live. These streaming videos can also be viewed after the meetings are held. View Meeting Calendar

Film permits are also processed electronically.

For any questions regarding planning processes, or to make arrangements to submit an application, please contact us by phone at 905.420.4617 or by email at citydev@pickering.ca.

Building Services - 905.420.4631

Building Services is still working to process permits and conduct inspections.

New Building Permit applications continue to be reviewed and processed electronically.

For information on submitting new applications for Building Permits, or to enquire about your current Building Permit contact a Building Services Clerk.

Mandatory inspections for issued building permits are still required, however current Emergency Orders may prevent us from being able to inspect certain types of construction projects.  For more information please review our Building Permits webpage, contact Building Services staff at 905 420 4631, or email us at binspections@pickering.ca. Inspections can be booked using our online Request for Inspection form at: https://forms.pickering.ca/Forms/CDD-Inspection-Request

T. 905.420.4631

Status of City facilities

Facility details: 

  • Pickering City Hall - open for walk-in service. Staff also remain available to serve residents virtually during the regular business hours of Monday to Friday, 8:30 am to 4:30 pm.
  • Pickering Public Library - open. Visit pickeringlibrary.ca for the latest information.
  • Pickering Animal Shelter - open for service by appointment only.
  • Pickering Museum Village - open for pre-booked programs and services.  
  • Chestnut Hill Developments Recreation Complex & Arena - open
  • Don Beer Arena - open 
  • Dunbarton Indoor Pool - open 
  • East Shore Community Centre - open
  • George Ashe Community Centre & Library - open
  • West Shore Community Centre - open
  • Dr. Nelson F. Tomlinson Community Centre & Claremont Library Branch - open 
  • Whitevale Community Centre - open
  • Whitevale Arts & Cultural Centre - open
  • Greenwood Community Centre - open
  • Mt. Zion Community Centre - closed
  • Brougham Hall - closed
  • Pickering Operations Centre - staffed but closed to the public