Contacts
Pickering City Hall is closed to the public until further notice. Staff continue to actively monitor the situation to ensure the ongoing health and safety of both employees and members of the public.
Connect with us Monday to Friday (8:30 am - 4:30 pm) at 905.683.7575, customercare@pickering.ca, or pickering.ca/livechat.
Please use the numbers below, or the City Directory, to connect with the Department you are looking for and to find out if your service request can be completed online or over the phone.
Can't find what you're looking for? Reach out to our Customer Care team:
905.683.7575
customercare@pickering.ca
pickering.ca/livechat (Monday - Friday from 8:30 am - 4:30 pm)
Health and safety expectations to know when visiting a City facility |
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Visitors are required to sign-in with security at the front entrance.
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City Services |
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Please see below for links to some of our frequently requested services and connect with the associated Department for more information, to book an appointment to visit City Hall, or to see if your service request can be completed online or over the phone. View all contacts in our City Directory. Customer Care Centre - 905.683.7575Clerk’s Office - 905.420.4611
Finance - 905.420.4634
By-law Services - 905.683.7575The below applications can be accepted by email, payment drop off in drop box (located between Central Library and Pickering City Hall), and in person. All permits will be issued by email, mail, or processed for in-person pickup.
We encourage residents to submit concerns or issues to our Customer Care Centre and they will be assigned to an officer for investigation. Parking ticket payments:
Engineering Services - 905.420.4624Pickering Public Library - 905.831.6265Our public libraries are open with limited capacity. Clients can now access holds, collections, work and study space, public computers, photocopying, and printing at all Pickering Public Library locations. Public computer access is on a first come, first served basis and limited capacity is site specific. Clients will need their library card to log into the computers. Visit pickeringlibrary.ca for the latest information. Animal Services - 905.683.7575Staff will be available to respond to issues relating to violations of the City's By-laws, including but not limited to dog bites, found dogs, and sick or injured wildlife that are contained for pick up. The animal shelter is currently booking appointments to view animals for adoption, upon completion of an online adoption application form. Pets currently up for adoption can be viewed online or seen at our satellite adoption site located at PetSmart (1899 Brock Rd). Appointments will be made for dropping off donations, purchasing a pet licence or to claim a lost pet. Animal Shelter - 905.427.0093
Public Works - 905.683.7575Staff are prepared with equipment and supplies to respond to winter events and keep roads and sidewalks clear of snow and ice. Residents are asked to continue to report any problems to our Customer Care Centre. Staff will review all issues reported and address where appropriate. Planning Services - 905.420.4617All Open Houses, Public Meetings, Committee Meetings and Council Meetings continue to be conducted electronically. All pre-consultation meetings are being conducted electronically until further notice. Please submit development applications, including applications to the Committee of Adjustment for a minor variance to the zoning by-law, electronically. We are continuing to process development applications, receive and respond to comments and questions either by email or telephone, conduct electronic meetings with individuals/applicants/residents, and are reviewing and preparing reports to Committees of Council and Council. Meetings of the Advisory Committees of Council, Committees of Council, and Council are streamed live on Pickering’s YouTube Channel. Many open house and public meetings are also streamed live. These streaming videos can also be viewed after the meetings are held. View Meeting Calendar. Film permits are also processed electronically. For any questions regarding planning processes, or to make arrangements to submit an application, please contact us by phone at 905.420.4617 or by email at citydev@pickering.ca. Building Services - 905.420.4631Building Services is still working to process permits and conduct inspections. New Building Permit applications continue to be reviewed and processed electronically. For information on submitting new applications for Building Permits, or to enquire about your current Building Permit contact a Building Services Clerk. Mandatory inspections for issued building permits are still required, however current Emergency Orders may prevent us from being able to inspect certain types of construction projects. For more information please review our Building Permits webpage, contact Building Services staff at 905 420 4631, or email us at binspections@pickering.ca. Inspections can be booked using our online Request for Inspection form at: https://forms.pickering.ca/Forms/CDD-Inspection-Request T. 905.420.4631 |
Status of City facilities |
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Following the Province of Ontario's order to move into a modified Step Two of the Roadmap to Reopen, all public City recreation facilities including arenas, Dunbarton Indoor Pool, Pickering Museum Village and Chestnut Hill Developments Recreation Complex will be closed as of Wednesday, January 5, 2022 until January 26, 2022 or further notice. Reopening dates will be dependent upon direction from the Province. Public Libraries will remain open at 50% capacity. Facility details:
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