See below for a list of community and business resources:

The Region of Durham 

Health and Safety 

  • Take the 2019 novel coronavirus self-assessment if you think you have symptoms or have been in close contact with someone who has it. This will help you determine if you need to seek further care. Contact Telehealth Ontario at 1.866.797.0000, your local public health unit or your primary care provider if you’re experiencing symptoms of the 2019 novel coronavirus. Please do not visit an assessment centre unless you have been referred by a healthcare professional. Do not call 911 unless it is an emergency.
  • Visit the Government of CanadaOntario Ministry of HealthThe Region of Durham Health Department, and the World Health Organization for updates on the novel coronavirus and tips for everyday actions that can help stop the spread of germs.

Volunteer Groups 

  • If you need help or are isolated during the COVID-19 outbreak, volunteers throughout Durham Region are ready to help you get what you need. A hotline, called the “Durham Region Care Mongers COVID-19 Response Phone Line,” has been set up to help people who can’t get out during the pandemic. The phone number is 1.888.573.0982. View or download their information flyer.
  • 211 Central is a non-profit organization with access to a free, province-wide helpline and online database of Ontario's community, social services, government, and health-related services. Connect with a live person, 24/7, trained to help on the topics of mental health, homelessness, family services, income support, and more. 
    Call: 211 (multilingual service in 150 languages)
    TTY service: 1.888.340.1001
    Text: 21166
    Live Chat:

Business Support 

Find resources and information regarding government programs, services, and support to assist your business at

Temporary Patios – Municipal Review and Approval Process

The Ontario government will allow restaurants and bars to temporarily extend outdoor patio spaces to safely accommodate patrons and staff once licensed establishments are permitted to fully reopen for business. While the Alcohol and Gaming Commission of Ontario (AGCO) will not require licensees to apply or pay a fee for these temporary extensions, licensed establishments must ensure they have municipal approval and meet all other applicable requirements.

The City has set up an electronic process for review of requests for temporary new and expanded patios for all restaurants, please visit for details.

City of Pickering Economic Development & Strategic Projects

Contact the City's Economic Development & Strategic Projects team for business support at 905.420.4625 or

Podcast Series

April 21, 2020 COVID-19 Business Town Hall Webinar

The City of Pickering hosted its first Business Town Hall Webinar on April 16, 2020. Over 150 businesses watched as MP Jennifer O’Connell, MPP Peter Bethlenfalvy, Deputy Mayor Kevin Ashe, Economic Development & Strategic Projects staff, Export Development Canada, and the Ajax-Pickering Board of Trade, answered questions from local businesses and provided their insights on various support programs for businesses in the community.

Watch the full presentation.

Local Board of Trade

If you are a member of the Ajax-Pickering Board of Trade (APBOT), there are a number of links and resources on their website to help businesses prepare and manage through COVID-19. Please visit their website to learn more.