COVID-19 Update

The City of Pickering continues to accept Freedom of Information (FOI) requests.  All requests must be submitted in writing on the prescribed Application for Access/Correction to Records Form, by mail, or in the Drop Box located outside City Hall, or by email to and must accompany the $5.00 legislated application fee. The application and any other associated fees for the FOI request must be paid by cheque or money order.

All applications must include a valid email address. Communications relating to FOI requests are currently being handled through email. Once completed, all records pertaining to your request will be provided to you electronically.

The creation, collection, use and disposition of all corporate records, regardless of medium (e.g. electronic, paper, video, etc.), are governed by the rules set out in the Municipal Freedom of Information and Protection of Privacy Act, 1990 (MFIPPA).

This Act governs all records in the custody and control of the City regardless of when they were created. The principle of the Act is to promote the freedom of information in the custody and control of the City while protecting personal information (e.g. any information which would disclose an identifiable individual).

The purposes of MFIPPA are:

  • enabling public access to information held by municipalities, with some exceptions, and;
  • protecting the privacy of individuals' personal information.

Any exemptions to right of access will be applied only to specific information.

Informal and Routine Disclosure of Information

To request access to a City record, first contact the Department/Division responsible for that record series. For example,

  • If you are requesting a copy of a Fire Incident Report, contact Fire Services
  • If you are requesting a copy or to view a Building Permit, contact Building Services
  • If you are requesting a copy of a complaint with the City, contact the Customer Care Section.

The individual Department/Division will advise you as follows:

  • whether the record is available for release to you as informal and routine disclosure;
  • if there are any applicable user fees for the information under the City's User Fee By-law; or
  • whether it will be necessary for you to submit a formal access request to the City's FOI Coordinator, due to potential legislative exemptions which may apply for your request.

You can also search the City's website to see if information is readily available online by using the "search" bar located in the top right corner of each webpage.

Formal Request for Information (FOI Request)

If unsuccessful receiving information from a Department/Division, submit a formal request, along with the $5.00 application fee to:

City Clerk
Legislative Services Division
City of Pickering
One The Esplanade
Pickering, ON  L1V 6K7

Applications are also available in the Clerk's Office. Please be advised that there may be additional costs associated with this request, under Section 45 of MFIPPA.

When can I expect a response to my request?

A response to a request will be completed within 30 days unless otherwise notified. An extension of time may be reasonable for certain requests. For example, if a large number of records are needed to be accessed and reviewed to determine if information is available in response to a request.

Will I receive all of the information I have asked for?

The City of Pickering makes every effort to provide you with as much information as possible. However, the Act contains a number of exemptions that may be used to limit the release of information. For example, if a record contains someone else's personal information or commercial information provided in confidence by a third party, the City will likely deny access. When the requested information deals with a law enforcement matter or solicitor-client privilege, the City may also decide to withhold information.

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