Minus Plus Text Size Print Icon Printer Friendly


Customer Care Centre

City of Pickering
One The Esplanade
Pickering, ON L1V 6K7
Map this location.

Email the Customer Care Centre

T. 905.683.7575
TTY. 905.420.1739
Toll Free: 1.877.420.4666
F. 905.420.4610

Facility Rentals

Pickering Recreation Complex
1867 Valley Farm Road
Pickering, ON L1V 3Y7
Map this location.

Email Facility Rental

T. 905.420.4623
TTY. 905.420.1739
Toll Free: 1.866.683.2760
F. 905.831.9370



Language Translation Line
Our language translation line gives you access to an on-demand interpreter for over 100 languages, during regular business hours. Contact our Customer Care Centre for more information.

Live Chat
Our friendly Customer Care staff are available to live chat with you during business hours. Connect with them at pickering.ca/customercare, Monday - Friday from 8:30 am - 4:30 pm.

Download our free app, Pingstreet. Use your smartphone to report problems, stay up-to-date on road works, receive important municipal broadcasts, notifications, and more! 

Bell Relay Service
City staff are pleased to assist our customers using the Bell Relay Service which allows deaf, deafened and hard of hearing customers or those with speech disabilities to communicate with hearing persons or non-TTY users by phone. To connect with a Bell Relay Service Operator, call 1.800.855.0511.

Our website has been speech enabled with BrowseAloud.  BrowseAloud is a software program that reads aloud all website content and is free to users. Read more about it.

Hearing Instruments available at public meetings
There are 3 Assistive Listening Devices available for use during meetings and events in the Council Chambers. The units are easy to use and will amplify the volume of the speakers in the chambers.

Various City employees speak a number of languages and are able to assist with translation for citizens who speak a language other than English.  Our website can be translated into 10 languages using the Google Translate tool.

Print Material
The City will provide any document produced by the City in an alternate format upon request unless it is not technically feasible to do so and subject to the Municipal Freedom of Information and Protection of Privacy Act.

Alternate formats can include, but are not limited to, web access, large print versions of the document or a text only electronic file which can then be read by a computer or printed in Braille. The BrowseAloud feature is also available on our website.

Requests for information in alternate formats should be sent to the Customer Care Centre. We will make every effort to provide the information in the preferred format as soon as reasonably possible.

Accessible Pickering

For more information on accessible programs, services, and other helpful resources please visit our Accessible Pickering page.

Facility Equipment

Recreation Complex Pool

  • steps with non-slip treads as well as railings that allow children and adults to comfortably and safely enter the pool
  • a deck mounted chair lift that assists entry into the pool for those in wheelchairs or who are unable to use the traditional ladders (can accommodate up to 400 lbs)
  • all programs are fully integrated to include those with special needs
  • aquafit classes for people with medical needs, arthritis, etc.
  • change rooms have accessible showers

East Shore Community Centre

  • equipped with an electronic lift for easy navigation throughout the building
  • internal stair lift for wheelchairs to have full access to the building from within
  • ramps are incorporated into both main entrances
  • accessible washrooms

Don Beer Arena

  • sliding doors at both entrances
  • ramps
  • automatic doors
  • accessible washroom stalls with railings
  • elevator for easy access to banquet hall
  • designated area for viewing

Petticoat Creek Community Centre

  • wheelchair accessible washrooms for both male and female
  • customer care counter at wheelchair accessible level
  • automatic doors to access the entrances to the building
  • dedicated parking spaces and two ramps outside to get from the parking lot to the concrete to enter towards the front doors

Contact us for more information, or assistance with facility equipment:

Culture & Recreation
T. 905.683.6582 or 905.420.4621
Toll Free: 1.866.683.2760
F. 905.831.9370
Email Culture & Recreation

Site Plan Review

Pickering's Accessibility Advisory Committee reviews each and every site plan that is approved by the City Development Department to ensure that proposed site plans are accessible for all citizens.

Contact City Development for more information.


The City of Pickering is committed to meeting the Accessibility for Ontarians with Disabilities Act (AODA) standards set by the Ontario government by developing the City's website to WCAG 2.0 AA standards. By following these standard guidelines, the City of Pickering's website will be an accessible resource to all individuals.

Initially only webpage (HTML) content will be fully accessible to the standards. Supporting materials such as PDF documents will not be fully compliant. The City of Pickering is committed to making this website accessible and easy to use for everyone and will be working towards updating all PDF documents to be accessible.

If you use assistive technology and the format of any content on this website interferes with your ability to access the information, please contact our Customer Care Centre by email or by phone at 905.683.7575 and we will make every effort to provide you with a format that is accessible to you.

Navigation Tools

You can adjust the text size on our website through various methods:

  • use the text size icon at the top left corner of the page by clicking on the "+" to enlarge the font or "-" to minimize it
  • while holding the control key, use the scroll wheel on your mouse to scale the content pages larger or smaller
  • in Mozilla Firefox, the website size can also be adjusted by accessing the View menu, then Zoom controls
  • in Internet Explorer, content text size can be adjusted by accessing the View menu, then Text Size controls

Software Utilities

Some documents on this website are available in a PDF format. Adobe Reader is required to open these files, and is available to download free of charge. Adobe's PDF converter allows you to convert PDF files to text or HTML.