City of Pickering COVID-19 Response

The City is following the rapidly evolving COVID-19 situation and reviewing steps to minimize the risk to its community and employees. Any updates regarding the City’s response to COVID-19 will be communicated here at

Customer Care is available Monday to Friday (8:30 am - 4:30 pm) at 905.683.7575 or

Last Updated: April 8, 2020

View the COVID-19 Data Tracker, which shows the number of confirmed cases in Durham Region by status, municipality, age and gender. (Created and hosted by the Regional Municipality of Durham).

Status update on City operations and programming

News Releases

March 28 - A message from Deputy Mayor, Kevin Ashe, on COVID-19 - watch video 

March 27 - City of Pickering extends closures and cancellations to May (Update #6)

March 24 - City of Pickering Declares an Emergency (Update #5)

March 23 - City of Pickering closes playgrounds and play structures (Update #4)

March 17 - City of Pickering activates Emergency Operations Centre (Update #3)

March 16 - City of Pickering Response to COVID19 (Update #2)

March 13 - City of Pickering Response to COVID19 (Update #1)

Service Level Update – Key Service Areas

Roles and Responsibilities during COVID-19 Pandemic [PDF]

Customer Care

The Customer Care Centre will continue to live chat, take calls and respond to emails during regular business hours of Monday to Friday, 8:30 am to 4:30 pm. An after-hours service provider is available to take emergency requests related to Animal Services and Parks and Roads issues, such as a contained found pet or downed stop sign. 

T. 905.683.7575

By-Law Services

Staff will only be responding to by-law complaints where it is deemed to be an immediate public health or safety concern. We encourage residents to submit concerns or issues to our Customer Care Centre and they will be addressed as soon as it is safe and feasible to do so. 

Parking ticket payments:

  • Individuals can drop off their payment (along with their ticket) to the Municipal Administration drop box located outside of Pickering City Hall or pay online.
  • Residents can request parking ticket reviews or further information by emailing

Animal Services

Staff will be available to respond to issues relating to dog bites, found dogs, and sick or injured wildlife that is contained for pick up. Officers will not be addressing non-essential issues at this time.

Although the animal shelter is closed to the public, staff are continuing to go in on a daily basis to feed, clean, and exercise all animals in our care. If you have lost a pet and it is at our shelter, please call Customer Care and arrangements will be made to claim your pet.

Planning Services

All Open Houses and Public Meetings have been cancelled until the end of April.

The April 6th Planning & Development Committee cancellation impacts the following three planning files:

  • Reza Taghipour at 1964 Royal Road for a mixed use development (A 04/19)
  • Katanna Oklahoma at 755 Oklahoma Drive for a residential development (OPA 19-004/P; SP-2019-04; CP-2019-05; A 14/19)
  • Alireza Ajedani at 1854 & 1858 Liverpool Road for a mixed use development (OPA 19-005/P; A 15/19)

The April 8th Committee of Adjustment meeting has been cancelled. Submitted applications will be scheduled for a future meeting.

The March 24th Open House cancellation impacts the following study:

  • Infill and Replacement Housing in Established Neighbourhoods – Phase 3

All in-person pre-consultation meetings will be rescheduled to either a later date or conducted in a different format than in-person. Please submit development applications electronically. We are continuing to process development applications and will do our best to limit delays that result from the current restrictions on public and in-person meetings, and with many staff working remotely from home.

For any questions regarding planning processes, or to make arrangements to submit an application, please contact us by phone 905.420.4617 or by email us at

Building Services

Building Permit applications now under our review will continue to be processed.

For information on submitting new applications for Building Permits, or to enquire about your current Building Permit contact a Building Services Clerk.

Building Permit inspections for issued permits will be limited to unoccupied buildings only. If you feel the inspection request is critical or time sensitive, please contact our Building Services staff to discuss the request.

T. 905.420.4631

Public Works Department

Public Works will continue to respond to any winter events. Roads maintenance staff will continue to repair potholes, signage, and grade gravel roads. Parks Maintenance staff will continue with roadside and parks garbage pickup. Residents are asked to continue to report any problems to our Customer Care Centre. Staff will review all issues reported and address where appropriate.

Economic Development

The officiating of all grand openings is postponed until further notice. 

Staff are available to assist residents and businesses by email or telephone during the regular business hours of Monday to Friday, 8:30 am to 4:30 pm

T. 905.420.4625 

Businesses in Durham Region

Need business information related to COVID19? Find resources and information regarding government programs, services, and support to assist your business at

Municipal Economic Development and Strategic Projects Support:

The City of Pickering's Economic Development & Strategic Projects team would like our businesses to know that we are here to provide our continued support throughout the COVID-19 pandemic. To ensure the safety of our businesses and staff, all business support services will be conducted via phone and email. Please reach out to us at 905.420.4625 or

Local Board of Trade:

If you are a member of the Ajax-Pickering Board of Trade (APBOT), there are a number of links and resources on their website to help businesses prepare and manage through COVID-19. Please visit their website to learn more.

Province of Ontario:

Ontario has ordered the mandatory closure of all non-essential workplaces to help stop the spread #COVID-19. Call 1.888.444.3659 if you have questions about what will be open or impacts to your business or employment. Details at

City Facilities

All public City facilities will be closed until May 3, 2020 (inclusive). This includes:

  • Pickering City Hall (staffed, but closed to the public)
  • Pickering Public Library (all branches but virtual services available)
  • Pickering Museum Village
  • Pickering Animal Shelter
  • Pickering Operations Centre (staffed, but closed to the public)
  • Brougham Hall
  • Chestnut Hill Developments Recreation Complex & Arena (Complex memberships will be extended for the full period that the facility is closed)
  • Don Beer Arena
  • Dunbarton Indoor Pool 
  • East Shore Community Centre
  • George Ashe Community Centre & Library
  • West Shore Community Centre
  • Dr. Nelson F. Tomlinson Centre & Claremont Library Branch
  • Whitevale Community Centre
  • Whitevale Arts & Cultural Centre
  • Greenwood Community Centre
  • Mt. Zion Community Centre

Property Taxes

To support residents and businesses during this difficult time, the City of Pickering is waiving penalties and interest for 60 days for all residents and businesses effective with the April property tax instalment (April 28).

The 60 day grace period, will end on June 30th, and it is for the April 28, 2020 instalment. 

Who does this apply to?

The waiving of the penalties and interest is for all properties that includes residential, apartment buildings, shopping centres, office towers, commercial plazas, commercial buildings and all industrial properties.

Insufficient funds and pre-authorized payment related fees

These will be waived by the City. Your bank may still charge you a fee.   

Post-dated cheques

For those property owners who sent postdated cheques to the City for their April tax instalment and would like to cancel the payment, they may do so by contacting their bank and placing a stop payment on it.

Pre-Authorized Tax Payment Plan Members

Pre-authorized withdrawals, including the withdrawals for April 1st, 8th, and 16th, will be withdrawn as normal for those who have enrolled for pre-authorized tax payments.

If you wish to cancel your pre-authorized tax payments, please do so by filling out the cancellation form on our website.

  • To cancel your April 1st withdrawal, please submit the cancellation form by March 24th.
  • To cancel your April 8th withdrawal, please submit the cancellation form by March 30th.
  • To cancel your April 16th withdrawal, please submit the cancellation form by April 6th.
  • To cancel your April 28th withdrawal, please submit the cancellation form by April 20th.

In order to resume the pre-authorized payment at a later date, the payment holder will need to re-apply to the City.

If you have further questions, you can reach the property tax section by email: or by telephone 905.420.4614.

Public Meetings & Open Houses

  • All City public meetings and open houses will be suspended until May 3, 2020 (inclusive).


  • 2020 Spring Leisure Programs (including aquatics, fitness and leisure programs) have been cancelled.
  • Registration for 2020 Summer Leisure Programs (including aquatics, fitness and leisure programs) is on hold until further notice.
  • All Pickering Public Library in-house programs are cancelled until May 31, 2020

Facility Permits

  • Permits for private events at City facilities will be cancelled until May 3, 2020.
  • All fees paid for facility bookings will be refunded.
  • Please email for parks and facility booking related inquiries.
  • Library room bookings have been cancelled until May 3, 2020. Refunds will be issued.

Summer Ice Permits

  • Permits for 2020 Summer Ice is currently on hold until further notice.

Playground Structures & Park Amenities

  • While the City's parks and trails remain open, the amenities within it do not. Playground structures and amenities are closed to the public until May 3, 2020. This includes basketball courts, tennis courts, sports fields, gazebos, splash pads, skateboard parks etc. and park parking lots. Anyone caught removing or vandalizing caution tape, barriers, or signage, or using off-limit spaces may be fined $750. 
  • While we urge you to stay home as much as possible, if walking through the parks or trails, please practice good physical distancing and remain 6 ft/2 m from those outside of your household. 
  • Off-leash Dog Parks are closed to the public until May 3, 2020.
  • Petticoat Creek Bridge is closed until further notice. The width of the bridge does not provide sufficient physical distancing for multiple users passing each other. The Waterfront Trail remains open and accessible to the east and west of the bridge. 

Sports Fields

  • Permits for 2020 Sports Fields (baseball, softball, football, soccer, turf etc.) have been suspended until May 25, 2020.


  • All City events will be suspended until May 31, 2020. Visit for a full list of impacted events.
  • Big Band Event ticket holders may bring their ticket to the original purchase location between May 4-8, 2020 to receive a refund.

The following community-run events are cancelled by the organizer:

  • Easter Parade organized by the Royal Canadian Legion and Canadian Progress Club Durham South scheduled for April 11.
  • Adobo Festival scheduled for June 20. 

How can I protect myself?

  • Stay home as much as possible and practice social distancing. 
  • Wash your hands often with soap and water or hand sanitizer when hands are not visibly dirty.
  • Cough or sneeze into your sleeve or elbow and encourage others to do the same
  • Wash your hands after handling nose and throat secretions (e.g. after throwing out used facial tissues).
  • Avoid touching your face and clean hands before touching eyes, nose or mouth.
  • Clean and disinfect surfaces, especially those that are high-touch areas.
  • Do not share water bottles, straws, eating utensils, cigarettes, toothbrushes, toys or anything else that has been in contact with saliva, nose or throat secretions.
  • If you are ill, stay at home and keep yourself away from others.
  • Avoid close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing.
  • If you are ill and must visit a healthcare provider, call ahead or tell them right away when you arrive that you have a respiratory illness and wear a mask while waiting to be seen.
  • The World Health Organization does not recommend the use of face masks for individuals who are not sick as there is no evidence to suggest a benefit. Individuals with respiratory symptoms should wear a mask when attending medical appointments.

Region of Durham (Waste, Transit, Water Updates)

  • Durham Region Waste has announced that effective March 31, and until further notice, Durham ­has a six (6) bag limit for garbage
  • Durham Region Transit (DRT) has announced some service modifications to reflect reduced ridership demands and support social distancing. Notably, customers will board buses using the rear doors only (except those customers with mobility aides, or otherwise requiring use of a ramp); and no fare payment will be required for any customer. More information can be found at
  • The Region of Durham has suspended all water and sewer bill late payment charges, collection notifications and water shut-offs for non-payment. The Region will also offer enhanced payment flexibility for customers unable to pay their water and sewer bill on time. For more information, please call 1-800-465-6611 or email
  • For a full list of impacts to Regional programs and services, visit

Report Non-Compliance

Pickering’s playgrounds, park amenities, and parking lots are closed to fight the spread of COVID-19. Anyone caught removing or vandalizing caution tape, barriers, or signage, or using off-limit spaces may be fined $750.

Report concerns to Customer Care Centre at 905.683.7575 or

Note: Residents should continue to report major non-compliance of provincial orders to Durham Regional Police (DRPS) at (select Online Services, then Community Concerns) or 1.888.579.1520 ext. 5802.

This could include public gatherings of more than 5 people, or business compliance. Visit to seek clarification on business compliance before reporting to DRPS.


  • Get information on financial resources, food security, and more community resources at
  • For the foreseeable future, Elexicon Energy is suspending disconnections. Anyone concerned over their bill can call the company to discuss extended bill payment options and financial assistance programs. Call Customer Care at 905.420.8440 or 1.888.420.0070
  • The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week. Learn more at
  • If you need help or are isolated during the COVID-19 outbreak, volunteers throughout Durham Region are ready to help you get what you need. A hotline, called the “Durham Region Care Mongers COVID-19 Response Phone Line,” has been set up to help people who can’t get out during the pandemic. The phone number is 1.888.573.0982. View or download their information flyer.
  • Take the 2019 novel coronavirus self-assessment if you think you have symptoms or have been in close contact with someone who has it. This will help you determine if you need to seek further care. Contact Telehealth Ontario at 1.866.797.0000, your local public health unit or your primary care provider if you’re experiencing symptoms of the 2019 novel coronavirus. Please do not visit an assessment centre unless you have been referred by a healthcare professional. Do not call 911 unless it is an emergency.
  • Visit the Government of CanadaOntario Ministry of HealthThe Region of Durham Health Department, and the World Health Organization for updates on the novel coronavirus and tips for everyday actions that can help stop the spread of germs.

We recognize the significant impact this decision will have on the community, but these precautionary measures are necessary to keep people safe.