The Customer Care Centre provides an important link between members of the public, the Mayor, Members of Council, and City of Pickering municipal departments. Our main priority is to ensure that you, "the customer" receive prompt attention and service regarding any municipal concerns you may have.
We are here to serve you!
Question or Concern?
For any questions, concerns or service requests send us a Service Request.
Our language translation line gives you access to an on-demand interpreter for over 100 languages, during regular business hours. Contact our Customer Care Centre for more information.
New Mobile App
Download Pickering's free mobile app! The app provides residents and visitors with convenient access to popular City information and tools on the go. Use your smartphone to report a problem, stay up-to-date on road works, receive important municipal broadcasts, notifications, and more!
After business hours?
For service requests that require immediate attention such as a stop sign down, road flooding, tree preservation or animal related emergencies, call 905.683.7575.
On-street parking infractions are not considered an urgent matter, however, if the vehicle is blocking access to your driveway; please contact Durham Region Police Service at 1.888.579.1520.
If the issue is about an immediate threat to safety please call 911 for emergency assistance.
We want to hear from you!
One of the most important measures of our success is the satisfaction of our residents. To ensure our service delivery is the best and that we consistently meet the needs of our diverse community we encourage all suggestions and feedback.
Tell us what you think:
- visit, call or email one of our Customer Care staff at the Civic Complex
- fill out a Customer Care Feedback Form
- fill out a Comment Card available at most City facilities
- fill out a Service Request Form