Help shape Pickering’s Multi-Year Accessibility Plan (2026 to 2030)

Pickering, ON, December 11, 2025 – The City of Pickering is updating its Multi-Year Accessibility Plan and invites residents to help shape the next phase of accessibility improvements across municipal services, programs, and facilities.

The Plan will guide how the City removes barriers, enhances public spaces, strengthens customer service, and supports inclusive participation in the community. Public input will help identify challenges, highlight priorities, and inform a roadmap that reflects the needs and experiences of residents, including people with disabilities, caregivers, advocates, and service providers.

As part of its ongoing commitment to inclusive, safe, and welcoming spaces, the City recently joined the Hidden Disabilities Sunflower program. This globally recognized initiative gives individuals with hidden or non-visible disabilities the option to discreetly signal that they may need additional time, understanding or support when accessing City services and spaces.

“Providing exceptional customer service and building a truly inclusive community is the foundation of our work,” said Mayor Kevin Ashe. “This commitment is reflected throughout our Corporate Strategic Plan, as the key that enables us to deliver on our six strategic priorities. Listening, adapting, and creating respectful environments where everyone feels seen, included, and supported is essential to our progress.”

The previous Multi-Year Accessibility Plan delivered significant upgrades across City facilities and public spaces, including accessible washrooms, improved reception and service counters, and enhanced pathways, sidewalks and parking areas. It also advanced accessible design in playgrounds, trails, and outdoor recreation areas, enriching the experiences and opportunities available within our spaces.

Approximately 27 percent of Pickering residents live with at least one disability, and accessibility needs are increasing as the population grows and ages. Community feedback will help the City understand what is working well, where barriers remain, and what actions should be prioritized over the next five years.

Residents can learn more and provide feedback at LetsTalkPickering.ca/accessible.