Group Fitness Classes

On site classes have resumed.

Chestnut Hill Developments Recreation Complex offers group fitness programs from 3 dedicated fitness studios, Studios A, B, & C.

Your best, and most convenient option for participating in on site fitness classes is with a Monthly Fitness Membership
Classes are also available as a registered program, or on a pay-as-you-go basis. Fitness class participants must be at least 13 years of age, or as stated otherwise.

All in person classes must be registered for ahead of time. Reserve your class time online at pickering.ca/active keyword search Pickering Fit Online to find all the on site group fitness membership classes available.


Virtual Fitness Classes

Virtual Fitness Membership

This membership gives you access to a wide variety of group fitness classes for all ages and abilities in an online format only. 

Access virtual fitness classes 3 ways...

  • Live and interactive via Zoom.
  • Live via our members-only Facebook group.
  • On demand via our members-only Facebook group. All classes can be accessed for 7 days after the live broadcast.

Virtual Members-Only Facebook Group: facebook.com/groups/pickeringfit.
Request to join and access will be granted to Virtual Fitness Membership holders once status has been verified.

Pay as you go options are also available for all virtual group fitness classes (no access to the members-only Facebook group)

Virtual pay as you go classes are $7.50 per class. Pay as you go participants must be registered in advance. Reserve your class time online at pickering.ca/active keyword search Pickering Fit Virtual to find all the virtual group fitness classes available.


Physical Activity Screening Forms

Before taking part in any of our group fitness programs we require that you complete a Get Active Questionnaire. This is a pre-exercise screening tool designed by the Canadian Society of Exercise Physiology (CSEP) to help ensure you have a safe physical activity experience. 


Frequently Asked Questions (FAQs)

How do I sign up for a Virtual Membership?

You can sign up online at pickering.ca/active. On the main page click on the Memberships Tab where you will find the Virtual Membership. Click on the link and process your payment. You can choose to select a one-month period, two-month period or three-month period. Each period is 31 days from the date of purchase. If you purchased the membership before February 1, the 31 days will begin effective February 1 as that is the first day of paid programming.

Will my virtual membership automatically renew?

No. When you sign up for a Virtual Membership you can choose to select a one-month period, two-month period or three-month period. Each period is 31 days from the date of purchase. But once your period has ended if you are interested in continuing you will need to sign up again.

Do I have to register online for a virtual Zoom class in order to access the virtual classes?

No. You can access the virtual classes in one of 3 ways
  1. Live and interactive with the instructor via Zoom
  2. Live on our Virtual members-only Facebook group
  3. On demand via our Virtual members-only Facebook group where classes can be accessed for 7 days after initial broadcast
How do I sign up for a live Zoom virtual class?
Go to pickering.ca/active and use the keyword search Pickering Fit Virtual. This will pull up all the available virtual membership classes you can sign up for. They are listed by class title, date and time. Simply click on the class you’d like to take and follow the registration instructions.

Do I have to have a Virtual Membership in order to access the private Facebook group?

Yes. As of February 1, 2021 only those with a Virtual Membership will have access to our Virtual Fitness Members Facebook group. If you do not have a Virtual Membership by that date you will be removed.

I am already a current member at the Rec Complex. What about my membership? Doesn’t that qualify me to access the virtual classes?

As of February 1, no. All current in-person memberships at the CHD Rec Complex are on hold and will remain on hold until we re-open (date currently unknown). Virtual classes were previously being offered for free to all CHD Rec Complex members however, we are now transitioning to paid programming as of February 1, 2021. The Virtual Membership is separate from your in-person membership and for the time-being while we’re closed is the only membership that will grant you access to the Facebook group and on-demand virtual fitness classes.

I am a member at the Rec Complex. Why is it charging me for fitness classes when I try to register online?

All current in-person memberships at the CHD Rec Complex are on hold and will remain on hold until we re-open (date currently unknown). If you have not purchased a Virtual Membership the system will not recognize your in-person membership, as it is on hold, and will charge you $7.50 to register for a class. If you purchase a virtual membership at pickering.ca/active for $30 you will not be charged for any of the virtual membership classes on our schedule. 

Do I have to be a member to access the virtual classes?

No you do not. You can drop in to a virtual Zoom class for $7.50 per class. You can sign up for a class online at pickering.ca/active. You will not however have access to classes on demand via our private Virtual Fitness Members Facebook group.

Do I have to download Zoom to access the Zoom virtual classes?

No you don’t have to download anything or create a Zoom account. You can simply access the class via the link and passcode that is sent to your email before class starts and that will give you access. However, Zoom does indicate that for ideal camera and video functions that it is best to download the Zoom Client app.

Is there a maximum on the number of participants in a virtual fitness class via Zoom?

Yes we have placed a limit of 30 people per live virtual Zoom fitness class. 
Can I share the email with the Zoom class link with my family/friends?

No. The email with the link and passcode to the class is strictly reserved for those participants who have registered for the class. Staff will be verifying registrants’ names as they sign in to check that they are in fact registered. Only those who are registered through Active Net will be admitted into the class. Anyone who tries to log in but is not registered will be removed.

What if I’m late for class?

You can join the class on Zoom up to 10 minutes after the class has started. After 10 minutes the class will be locked and no one will be permitted to enter, even if they have the login information. This is to ensure the safety of participants so they have to time to complete the warm-up at the beginning of class.

What if I’m injured while working out at home?

Upon registering for a virtual class online you will be required to read through our Virtual Fitness Class Disclaimer Form and agree to its conditions in order to participate. Within this disclaimer it does state that the City will not be held responsible for any injuries sustained while performing a fitness class from home. Should you suffer a serious adverse event during class please try to get the attention of the instructor so we can make every effort to contact emergency services for you if necessary. For this reason it is important to keep your address and emergency contact information up to date on your Active Net account.

How long will classes be available on-demand in the Virtual Fitness Members Facebook Group?

All classes will remain available for access for 7 days from their original broadcast date.

I don’t have a Facebook account. Is there another way to access the classes on demand?

Unfortunately, no there is not. You do have to have a Facebook account in order to access the classes on demand via the Virtual Fitness Members Facebook group. You don’t need to use your real name on your Facebook account if you would prefer not to. Simply let us know what your alias name is on your Facebook account so we can validate that you are a member and grant you access to the private Facebook group

How do I join the Virtual Fitness Member Facebook group?

This is a private group that is reserved for active Virtual Fitness Members. If you have a Virtual Membership simply go to our group at facebook.com/groups/pickeringfit. You will then submit a request to join the group. Once staff have validated that you do have an active virtual membership you will be granted access to the group.

Why was I removed from the Virtual Fitness Member Facebook group?

As of February 1, 2021 only those with an active Virtual Membership will be granted access to the private Facebook group. If you were removed it could be for one of two reasons.

  1. You do not have a Virtual Membership. You can purchase one at pickering.ca/active.
  2. Your Virtual Membership has expired and needs to be renewed

Will virtual classes continue once the Rec Complex re-opens?

Yes. We do plan on continuing to offer virtual programming once we re-open. The virtual membership schedule may vary month to month depending on the status of our in-person programming and the necessary guidelines for in-person programming as outlined by the Ontario COVID Framework.

How do I change the Screen View on Zoom?

In the top right-hand corner of the screen you’ll see an icon that says View. Click on it and you can change your view to either of the following:

  • Speaker View: allows you to see the “speaker” only – which is the instructor. Their screen/video will be the one that pops up on your screen. Other participant’s video may pop up along the bottom in smaller screens.
  • Gallery View: allows you to see all of the participants in the class, as well as the instructor. Everyone’s video/image will appear in a grid-like pattern across your screen. The more participants there are, the smaller the squares will appear.

Why can’t I unmute myself?

We have disabled the ability for participants to unmute themselves during class for a few reasons. For one, our virtual membership classes are being simultaneously live streamed to our members-only Facebook Group so we need to ensure that only the instructor’s video is seen on Facebook. If someone were to unmute themselves and begin speaking, the video would then jump to that participant’s video screen which we don’t want. Secondly, we want to avoid distractions for all participants and ensure that everyone can hear the instructor clearly. If you have a question related to the class use the chat function to message the instructor and they will do their best to answer it when appropriate to do so.

How do I message the instructor?

On the bottom of your screen you’ll see a tab that says Chat. Click on the tab and a chat box will appear. You can then type your message and hit send.

Do I have to turn my camera on during class?

No, this is optional. While we encourage participants to turn their cameras on to allow for a more interactive experience with the instructor it is completely up to you.

How do I turn my camera on/off?

You’ll see an icon at the bottom left of your screen that says video. By clicking on this tab you’ll see it either say Video on or Video off.

When and how will I receive the Zoom link for the class?

You will be sent an email via the email address that is on your Active Net file (where you registered) about 20-30 minutes before class is due to start. The email will include a direct link to the Zoom class as well as the passcode to get in.

I didn’t receive the link and I’m registered. What do I do?

Start by checking your spam folder to ensure the email with the class link wasn’t sent there. Next ensure that the email address you have on file on your Active Net account is the correct email. To check this log into your account at pickering.ca/active. Click on your name to bring up your account details and check which email address you have on file as that is where the Zoom class email will be sent.

If you still have not received the link at least 10 minutes before class please contact the registration desk at 905-420-4620 ext. 3255 (Monday-Friday 8am-4pm). If the class falls outside these hours you can reach fitness staff at 905-420-4620 ext 3247 or via email at fitness@pickering.ca

Is there a deadline to register for classes?

Yes. In order to ensure you receive the email with the class link please register for class at least 30 minutes before class start time.

Do I have to register for classes each week if I want to attend?

Yes. Each class has a different link and passcode affiliated with it week to week so if you plan on attending the same class each week you’ll need to register for it each time. 

I’m not satisfied with the audio/video quality of the class I took part in. I would like a refund/credit.

Although we have made every effort to secure adequate video and audio capabilities for our virtual classes there may be times whereby there are technical difficulties out of our control. Should there be a serious technical glitch with a class, registration staff will be notified and anyone who is registered or doing  pay-as-you-go for that class will be refunded accordingly. Any credits/refunds for Virtual Memberships will be dealt with on an individual basis. Please contact registration staff at 905-420-4260 ext 3255 with your specific concerns.

My camera/microphone is not working on Zoom. What do I do?

Please refer to the Zoom support page at support.zoom.us for any issues with regards to camera and video. There you can find details on how to troubleshoot these issues depending on what kind of device you’re using (Windows, Mac, mobile device, etc.)


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