City of Pickering invites residents to help shape new Online Service Portal

Pickering, ON, July 8, 2026 – The City of Pickering is inviting residents to help shape a new Online Service Portal that will make it easier to access City services, submit requests, and track the status and progress online through a personalized profile. The portal is part of Pickering’s continued focus on citizen-first service and good governance, giving residents more choice in how they connect with the City.

Once launched, users will be able to securely log in, submit service requests, view updates, and access their service history from anywhere, at any time. Public feedback will help ensure the portal is easy to use, accessible, and responsive to residents with different levels of digital comfort. 

Each year, residents contact the City with a wide range of service requests, from by-law reports and traffic concerns to streetlight repairs, potholes, seasonal issues, and more.  

“This is about making City service requests simpler, more accessible, and more responsive for the people who rely on them,” said Mayor Ashe. “The Online Service Portal will give residents more choice in how they connect and engage with our staff, while continuing to preserve the in-person and telephone options many residents value.” 

The portal supports the priorities of the City’s Corporate Strategic Plan by advancing innovation, improving access to information and services, and strengthening customer service. It is guided by the City’s Council-endorsed Digital Strategy, which considered input from Council, staff, and the public, and serves long-term investments in service modernization, technology governance, data, privacy, and cybersecurity.

The City anticipates launching the Online Service Portal in 2027, subject to project timelines and implementation requirements. Residents can learn more about the project and complete the survey by visiting LetsTalkPickering.ca/Digital. 

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As the gateway to the east GTA, Pickering (population 118,000) is strategically located where Toronto, York and Durham Regions meet. An award-winning municipality, Pickering is slated for significant economic and residential growth; offering an unparalleled quality of life for those who live, work, and play here. Its dynamic City Centre has been designated by the Province of Ontario as both an Urban Growth Centre and Mobility Hub, and continues to evolve as a preferred destination for creative learning, memorable events, and unique experiences at the heart of a vibrant, connected, and engaged community.