Program Registration

Program Registration is only available online at this time. 

For a full list of closures/cancellations and updates regarding the City's response to COVID-19 visit pickering.ca/COVID19 

  • Currently registering for Alternative Summer Camps.

  • Fall Program Registration is scheduled to start August 18 for Aquatics and August 20 for all programs being offered.  Pleas note that aquatics programs (swim lessons, programs, public swim) are not available.


 Ways to Register

 Online

Browse, search, and register for activities quickly and easily. Search by activity code, keyword, age, and more. Online payment is by Mastercard or Visa only.

pickering.ca/active

 In Person - not currently available

Chestnut Hill Developments Recreation Complex
1867 Valley Farm Road

Monday - Friday from 6:00 am - 11:00 pm
Saturday and Sunday from 7:00 am - 9:00 pm

In person payment by cash, cheque, MasterCard, Visa, Interac are accepted.

 Mail to

Completed registration form with payment can be sent to:

Chestnut Hill Developments Recreation Complex
1867 Valley Farm Road, Pickering, ON L1V 3Y7

 24 hr drop-box

Completed registration form with payment can be dropped off at:

Pickering Civic Complex
Central Tower (outside, between City Hall and the Library)
One The Esplanade, Pickering, ON L1V 6K7

 By Fax

Completed registration form with payment (visa/mastercard only) can be faxed to:

905.831.9370

 


 

Registration Information | Rules & Regulations
During distribution of the guide, applications are accepted and a random processing system is utilized. Non-Pickering resident applications are processed two weeks after the resident registration date. Participants must meet program age requirements by the first class. Post-dated cheques must be dated a minimum of two weeks prior to the start date except for camps.  No cheques will be accepted for camps less than one month before camp start date.
Program Cancellations Due to Inclement Weather

Under extreme weather conditions, programs may be cancelled. Programs cancelled by the City will be made up or refunded.

Check on program cancellations due to inclement weather, online at pickering.ca under Program Cancellations & Service Disruptions or call 1.866.278.9993. 

Refunds, Withdrawals, Transfers

A full refund is issued if the City of Pickering cancels a program. The City reserves the right to cancel programs due to insufficient registration.

Clients are able to withdraw/transfer from programs up to 48 hours before the program start date, online through their Active Net account. Once the online withdraw/transfer window is closed, leisure and aquatic requests for refunds/transfer may be done using the new withdraw/transfer form. The form can be filled out online at pickering.ca/registration or a PDF copy can be requested form Program Registration Staff.

  • No refund will be issued after the second class unless accompanied by a doctor’s note.
  • Missed classes will not be made up, or refunded.

All refunds for aquatic leadership, private or semi-private lessons, and camps must be submitted five business days prior to the course start date. Aquatic leadership course refunds are subject to a $37.00* administration fee.
Refunds are calculated on a pro-rated basis, based on the date the written request is received and subject to a $11.00* administration fee.  A $48.00* fee will be applied to all NSF cheques returned by the bank to the City of Pickering.  If a client withdraws from a program with registration staff, an $11.00* administration fee applies. Cash, debit, and cheque registrations will be refunded by cheque. Cheque refunds take four to five weeks to reach you by mail. Transfers are subject to a $11.00* administration fee. *HST will be added to applicable programs.

Wait Lists
Your name will be added to the wait list for your first choice only. You may add your name to a wait list using Active Net without making a payment.  Please note: there are no wait lists for any camp programs.
Enrolment Confirmation / Receipts
Enrolment is complete when a confirmation letter or number (pending bank approval) is provided. You may confirm enrolment online through your Active Net Account, or call registration at 905.420.4621. For a second and subsequent confirmation letter, a $5.65 administration fee will be required. Tax receipts are available online. Log into you Active Net account and under account activity, go to ‘print tax receipts’.

Discounts

Where there are three or more children in the same family taking part in the same program, the third child will be charged half price. Discounts will apply to the lower priced program within the current session. This does not apply to CHDRC Memberships, as family rates are available. Additionally, this does not apply to Aquatic Certification Programs. Low Income Discounts will be considered with a copy of the applicant's Notice of Assessment, (family). Subsidy is reviewed and based upon Canada's Low Income cut-off - LICO. Persons with disabilities and senior citizens (65+ years of age) are eligible for a 50% fee reduction, except in programs specifically designed for these individuals. * A copy of a disability allowance cheque or a copy of the disability tax credit form, must be provided. Low Income Discount is not available for March Break camps, with the exception of the child having approved disability status* (confirmation medical paperwork will be required for approval) Some programs and camps are operated by contracted service and therefore may not be subject to City of Pickering discounts. Please note, if registration is completed online, the application must be made in writing within the current session to the registration office and a discounts will then be applied to your account. One discount may be applied to one activity per person, per session. Sessions are Spring/Summer, Fall, and Winter.

Financial Assistance for Recreation Programs

Pickering residents currently receiving income support through Regional programs may be eligible to receive financial assistance to support the cost of participation in City programs for children.  An application for Jumpstart FundingTerms and Conditions Form, and Notice of Assessments will be required. For more details contact Sharon Milton at 905.420.4660 ext 3601. 
View our Financial Assistance page for details.

Safe Arrival and Departure

For the safety of all program participants, we ask that you walk your child into the program area when dropping them off and return to the program area to pick them up at the end of each class/session. Please ensure that the staff person responsible is aware of your presence when you pick up your child. If someone else is picking up your child, please inform one of the instructors at the beginning of the class. Admission to programs will not be allowed to children who show obvious signs of illness or health conditions that would compromise their safety or the health and safety of others. This includes communicable diseases, flu, watery eyes, runny nose, cold, fever, etc. If a child does not feel well during a program, parents will be called to pick them up. If your child is participating in a program that is held in a gymnasium, send your child with indoor shoes, as outdoor footwear will not be allowed.

Participant Behaviour Guidelines

For all participants, we want to encourage and create an environment of trust, safety, and above all, fun! We will not accept disrespectful or aggressive behaviour. Our staff is trained to address inappropriate behaviour from participants of all ages. While we make every reasonable effort to ensure the enjoyment of all participants, if inappropriate behaviour is not changed, a participant’s actions will lead to removal from our programs and services. The City of Pickering has a Zero Tolerance Policy.

City Services & Leisure Guide

  • Spring & Summer Guide is available early March
  • Fall Guide is available early August
  • Winter Guide is available mid November

The Guide is available online or available for pick-up at a City Facility near you.